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5afe / safe-support

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[ETH] Unable to connect to a dapp #492

Open joanpan opened 2 months ago

joanpan commented 2 months ago

Issue Category

Safe loading issue, doesnt load on any interface

What happened?

When the user attempts to paste the WC link session into the safe's "Connect to a Dapp" section, it freezes. The user mentioned that this used to work previously and the issue occurred randomly. They have tried multiple browsers, but still no luck.

Console error:

Captura de pantalla 2024-07-22 a la(s) 4 08 35 p m

Date and time this happened or you first noticed this issue

23-07-2024

Network

Ethereum Mainnet

Safe Address

eth:0x88FaBfAB1395BAC6131be74428Af6394B5a358c4

Token Address

No response

Token Type

None

Transactions

No response

liliya-soroka commented 2 months ago

do we have information about the apps they are trying to connect via WC?

CindyLo0 commented 2 months ago

The user said it's the same for all dapps. These are the sites mentioned in the chat: https://app.synonym.finance/ https://kernelprotocol.com/

liliya-soroka commented 1 month ago

Please, link to the intercom conversation. I can not reproduce the issue on my end. More details are required

Claire-serveth commented 1 month ago

@liliya-soroka here's the intercom link: https://app.eu.intercom.com/a/inbox/pynbtguw/inbox/shared/all/conversation/212174700009441?view=List