5afe / safe-support

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[BSC] Error connecting to the blockchain #493

Closed joanpan closed 3 months ago

joanpan commented 3 months ago

Issue Category

Safe loading issue, doesnt load on any interface

What happened?

The user repeatedly encounters an "error connecting to the blockchain." This error appears when they reload the page.

image-1

They also receive this error when attempting to initiate a transaction (add signer). image

Console:

image-1

They have tried multiple browsers, different internet connections, and different RPCs, but the issue persists. User is not using any VPN.

Date and time this happened or you first noticed this issue

23-07-2024

Network

Binance Smart Chain

Safe Address

0x028e73a693954Df6214120246Fe9fea030e8d5f4

Token Address

No response

Token Type

None

Transactions

No response

liliya-soroka commented 3 months ago

could you check if the issue is still relevant?

Claire-serveth commented 3 months ago

The ticket might be closed already as I can't seem to find it on snoozed bucket. Closing this issue now and will reopen should the issue still persists. Thank you @liliya-soroka 🙏