tx no longer appears in the web UI (but shows up in safe-cli)

ratio91 commented 1 month ago

Issue Category

Transaction missing / not visible in app or service

What happened?

We have set up a Safe on Polygon as a "replay transaction" from our Safe on Ethereum and are experiencing issues with executing a single transaction to transfer ownership away from a contract. We are already using the Safe CLI, but unfortunately, we cannot import private keys due to "social reasons" (2 ex employees would never give us their private keys). Unfortunately, the transactions no longer appear in the web UI.

Safe TX Hash: 0x8ce355eacf6a479ca51ed1287100a78859d7738aleed2fe1640882da5a915ec4

Date and time this happened or you first noticed this issue

2024-08-09

Network

Polygon

Safe Address

0x088a012BF6d510aa923c814eA83807f75F7061A0

Token Address

No response

Token Type

None

Transactions

No response

ratio91 commented 1 month ago

since we replayed the L1 tx on L2 - the indexer has not picked up the safe-tx 0x8ce355eacf6a479ca51ed1287100a78859d7738aleed2fe1640882da5a915ec4

Can it be added manually?

again, we would love to use safe-cli, but while the ex-employees are willingto SIGN tx via the safe-UI, they are NOT willing to hand us their private keys directly - which would be needed in order to sign a tx via the safe-cli, correct?

moisses89 commented 1 month ago

Got it They can use the cli to add locally their keys and sign the transaction from the safe-cli, following the next steps:

change to transaction service mode by tx-service command
load the owners with load_cli_owners <account-private-key>
sign the transaction with sign-tx <safe-tx-hash> After collect the signatures you can execute the transaction with execute-tx <safe-tx-hash>

liliya-soroka commented 3 weeks ago

@ratio91 , did the comment above help?

5afe / safe-support