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5afe / safe-support

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[Arbitrum] USDe token decimal places mismatch #513

Closed la1234512345 closed 2 months ago

la1234512345 commented 2 months ago

Issue Category

Other

What happened?

User is trying to transfer 100 USDe token but balance change is showing 100,000,000T instead. image

Token contract is unverified. https://arbiscan.io/token/0x854315f8EF8DB4d8fbe782863979B219e4F62f14

Date and time this happened or you first noticed this issue

02-09-2024

Network

Arbitrum

Safe Address

0xD48ba90047317BF24B740aFD886e5Ed9e0a578b5

Token Address

0x854315f8EF8DB4d8fbe782863979B219e4F62f14

Token Type

ERC20

Transactions

No response

Sherie15 commented 2 months ago

Update from the team - https://app.eu.intercom.com/a/inbox/pynbtguw/inbox/shared/mentions/conversation/212174700009980?view=List

This is due to an external provider we use, "Redefine" this is an error on their side that was previously fixed but has re-occurred. ​ We are switching to a new provider that will resolve this in the coming weeks, so we can inform the user that this is only a cosmetic issue, their funds are secure and their balances are correct as recorded on the blockchain. We can also close the conversation and issue https://github.com/5afe/safe-support/issues/513.