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5afe / safe-support

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[Base] WETH token not showing up on the Asset's page #516

Closed Claire-serveth closed 2 months ago

Claire-serveth commented 2 months ago

Issue Category

Token missing completely / not visible in the interface or service

What happened?

User tried wrapping his ETH but after the successful transaction, WETH is not showing up on the UI, but it is shown that the token is already in his account: Safe: https://app.safe.global/balances?safe=Base:0xCEa56c6f0c06288d585B605DA4474B3542BDeA26 image

Was this because it was not swapped rather only deposited to the WETH contract, hence user still needs to withdraw?

Date and time this happened or you first noticed this issue

09-09-2024

Network

Ethereum Mainnet

Safe Address

base:0xCEa56c6f0c06288d585B605DA4474B3542BDeA26

Token Address

0x4200000000000000000000000000000000000006

Token Type

ERC20

Transactions

No response

ru513 commented 2 months ago

@Claire-serveth @laalauren1 this has been escalated to the API team , we will try to get an update for you asap.

Uxio0 commented 2 months ago

Token was minted, not transferred (even etherscan couldn't index it https://basescan.org/address/0xCEa56c6f0c06288d585B605DA4474B3542BDeA26#tokentxns). But you can check now, it shows in balances

Claire-serveth commented 2 months ago

Thank you so much @Uxio0 @ru513 closing this issue now. 🙏