5afe / safe-support

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Safe account couldn't get loaded #518

Open DanBigM opened 4 weeks ago

DanBigM commented 4 weeks ago

Issue Category

Safe loading issue, doesnt load on any interface

What happened?

Same issue with GNO and ARB account - it displays "Safe account couldn't get loaded" and sometimes the UI quickly "flickers" (literally for half a second) and shows some details, but then goes back to "Safe account couldn't get loaded".

Using chrome and connected to ledger X

https://app.safe.global/settings/setup?safe=gno:0x8e72f1e71bd3055839DBF688B67AAD5971FFaea7 https://app.safe.global/home?safe=arb1:0x8e72f1e71bd3055839DBF688B67AAD5971FFaea7

Date and time this happened or you first noticed this issue

30-10-2024 09:00

Network

Gnosis Chain, Arbitrum

Safe Address

0x8e72f1e71bd3055839DBF688B67AAD5971FFaea7

Token Address

No response

Token Type

ERC20

Transactions

https://app.safe.global/settings/setup?safe=gno:0x8e72f1e71bd3055839DBF688B67AAD5971FFaea7
https://app.safe.global/home?safe=arb1:0x8e72f1e71bd3055839DBF688B67AAD5971FFaea7
compojoom commented 4 weeks ago

If you check the safe address on the gnosis explorer and arb explorer you'll see that those safes are not deployed. Are those counterfactual safes which you didn't deploy? And now you are trying to view the safes in a different browser, or you cleared local storage?