Niagara becomes unresponsive intermittently

damianesteves commented 3 months ago

Describe the bug

Normally using the launcher, it will become unresponsive and/or laggy. I will tap my home button and Niagara comes into the foreground, and is responsive to input but is not visually updating. For example, I will scroll down to the letter K apps, it suddenly becomes frozen. I scroll down to the letter Y (still frozen, no screen update has occurred after my scroll input), and I tap where an app would be. It will launch an app from the Y section but still display the letter K apps. It's like the app is still running and working but the view is frozen.

This behavior continues until I force quit the app, it starts working normally again but eventually starts freezing again.

Steps to reproduce

Occurs randomly, I cannot consistently reproduce it, app will work fine for hours and it then happens, or happen within a few minutes after I force quit it.

Device: Samsung S24, Android 14 Niagara version 1.11.3

I use Niagara on 3 other phones, a Pixel a OnePlus, and a Unihertz and they do not have this issue

Does the issue also occur with other 3rd-party launchers?

Not applicable

Other 3rd-party launcher(s) tested

No response

Device name

Samsung S24

Android version

Android 14

Screenshots / Screen recordings

No response

sesu-tech commented 3 months ago

I'm having this same issue on my Samsung Fold 5, randomly Niagra will freeze visually on the home screen. When I tap and scroll my phone vibrates as if I'm actively scrolling things, but the screen stays frozen. I took have to force stop the app for it to restart and work correctly.

I'm on Android 14 as well.

I can submit logs, too, if possible.

https://github.com/8bitPit/Niagara-Issues/assets/25572885/3890be38-52cd-4123-8fc4-d7f82bed775d

TFackler commented 3 months ago

Thanks for reporting the issue and also thanks for providing a screen recording @sesu-tech

We have not managed to reproduce this issue but it has been reported multiple times already, so we would like to get to the bottom of it. Our theory is that Niagara Launcher interacting with OneUI causes an issue. Could you please share the OneUI version running on your devices? (Settings > About phone > Software Information > Look for the section where it says OneUI version, sharing a screenshot of the entire software information screen would also help).

TFackler commented 3 months ago

I will edit this post when we receive more devices on which this issue occurs and react with 👍 to messages I have added to the list.

Confirmed

Device	Android version	Android flavor	Niagara version	Reporter
Samsung S21 FE	Android 14	OneUI 6.0	1.11.5	-	@Arecsu
Samsung S22+	Android 11	-	1.11.5	-
Samsung S22+	Android 11	-	1.11.5	-
Samsung S24	Android 14	-	1.11.3	-
Samsung S24	Android 14	-	-	@Quotch
Samsung Fold 5	Android 14	OneUI 6.0	1.11.5	@sesu-tech
Samsung Fold 5	Android 14	OneUI 6.1	-	@James-P-Bennett
Pixel 5	Android 14	-	1.11.5	@cosmopetrich
Pixel 7a	Android 14	-	1.11.5	John (via mail)
Pixel 7 Pro	Android 14	-	1.11.5	@Daniell-96
Pixel 8	Android 14	-	-	@Varniwhoop
Pixel 8	Android 14	-	-	@noel2004
Pixel 8 Pro	Android 14	-	-	@dspencerp
Pixel 8 Pro	Android 14	-	-	@weirdchylde
Pixel Fold	Android 14	-	1.11.5	@jaygz316

Suspected

Device	Android version	Android flavor	Niagara version	Reporter
Galaxy A73	-	-	-	-

Last updated: 15.05.2024

sesu-tech commented 3 months ago

@TFackler I'm on One UI 6.0

Arecsu commented 3 months ago

Same issue here. One UI 6.0, Galaxy S21 FE, Android 14. Need to force stop Niagara to fix it. Don't know how to manually trigger the issue, but it happens frequently

dspencerp commented 3 months ago

FYI I'm also having this issue quite regularly now, but I'm on a Pixel 8 Pro

sesu-tech commented 3 months ago

FYI I'm also having this issue quite regularly now, but I'm on a Pixel 8 Pro

Interesting... what version of Android are you on?

dspencerp commented 3 months ago

FYI I'm also having this issue quite regularly now, but I'm on a Pixel 8 Pro

Interesting... what version of Android are you on?

14

Screenshot_20240302-182110

Arecsu commented 3 months ago

Same issue here. One UI 6.0, Galaxy S21 FE, Android 14. Need to force stop Niagara to fix it. Don't know how to manually trigger the issue, but it happens frequently

1.11.5 is Niagara's version, just to confirm. Still can't figure out how to trigger the issue manually 😅

weirdchylde commented 2 months ago

It has begun happening to me as well. Also unsure of what happens to trigger it, but it seems to be happening more and more. Android 14 on a Pixel 8 Pro. Took a screenshot of the glitch that happens when Niagara goes unresponsive. Screenshot_20240304-190319

cosmopetrich commented 2 months ago

This has happened to me a few times now over the past week or so.

Pixel 5 Niagara 1.11.5 Android 14

Before finding this repo I went to the Google Play reviews to see if the problem was widespread, and noticed a couple of reports in the recent reviews there (names omitted).

March 6, 2024 I've been running Niagara Pro since September 2022, and, for the most part, I've loved it! Up until recently... Of late, the UI has started freezing in position on the screen. Tho I CAN still swipe up and down, nothing moves on the screen...just somewhere behind the scenes. Same goes with the vertical app scroll on the right. The 3 "buttons" along the bottom of the phone function normally, as does Google Assistant, which I have to use unless I restart the phone or wait the glitch out.

March 6, 2024 I really like this but lately it's been freezing up. I've had to restart my phone each time because I can't select any of my apps, nor can I shut the launcher down. I hope the developer fixes this issue or I'll have to find a new launcher.

ZedFaldor commented 2 months ago

As a paying Pro user, I am hoping I don't have to ask for a refund. I really like Niagara+. I tried switching back to the Samsung OneUI 6.0...it sucks. Please fix this.

sesu-tech commented 2 months ago

As a paying Pro user, I am hoping I don't have to ask for a refund. I really like Niagara+. I tried switching back to the Samsung OneUI 6.0...it sucks. Please fix this.

They'll fix it, no worries. Patience is virtuous. :)

ZedFaldor commented 2 months ago

And frustration thru non-access is tantamount to paralysis, or mutiny, or something much, much worse.

On Tue, Mar 12, 2024 at 7:35 PM Seth @.***> wrote:

As a paying Pro user, I am hoping I don't have to ask for a refund. I really like Niagara+. I tried switching back to the Samsung OneUI 6.0...it sucks. Please fix this.

They'll fix it, no worries. Patience is virtuous. :)

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sesu-tech commented 2 months ago

And frustration thru non-access is tantamount to paralysis, or mutiny, or something much, much worse.

True, frustrating, but think of it this way: expressing your frustration here takes more work than just reloading the app. ;)

sesu-tech commented 2 months ago

@weirdchylde your home screen is awesome bro

ZedFaldor commented 2 months ago

It is more than just reloading the app. Must I restart the app and/or my phone EVERY time I exit an app back to my home screen? No. That is not a viable solution. Especially when it is several times a day. No. And just being in the queue of bugs with promises of a fix somewhere down the road is NOT an option. Isn't this how apps go from sterling 5-star products to the depths of MySpace??? Someone needs to at least provide a detailed problem/fix flow to paid subscribers.

I just want my Niagara Pro+ to work.... :(

On Tue, Mar 12, 2024 at 8:48 PM Seth @.***> wrote:

And frustration thru non-access is tantamount to paralysis, or mutiny, or something much, much worse.

True, frustrating, but think of it this way: expressing your frustration here takes more work than just reloading the app. ;)

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sesu-tech commented 2 months ago

It's absolutely just reloading the app. Settings > Apps > Niagra Launcher > Press "Force stop".

Yes, it's tedious and annoying. But do you have any idea the amount of work and skill it takes to develop software?

Complaining in the comments that you're a "paying customer" and deserve first class immediate support helps nothing and nobody. If anything, it discourages the dev team behind the project.

Patience. If you don't have it, maybe you should contribute to the source code and fix it yourself! 😛

Trust me: life is more enjoyable when you're patient and slow to anger.

sesu-tech commented 2 months ago

P.S. how much do you pay for Niagra Pro? Be honest: I bet we're talking $1-10 a YEAR. 😅

ZedFaldor commented 2 months ago

Seth, Sorry for coming off as an ass. Not at all my intent. Sometimes I can't even get to the settings at the bottom of my phone screen. And, no. I do not know all the work that goes on behind the scenes of app development and maintenance. But when an app one has come to rely on 100% of the time starts getting wonky and then goes "tits-up" 70% of the time, that takes a toll.

Also sorry for pulling the "paying customer Karen card"....also, not my intention. I, by NO MEANS, am proferring that I am an elite-class citizen because I paid. Shit, I can't even create my own smart watch face, so.... I paid the lifetime rate (Sept 12, 2022) before things went full-on annual subscription. Can't find exactly how much.

R, Zed

On Tue, Mar 12, 2024 at 9:28 PM Seth @.***> wrote:

P.S. how much do you pay for Niagra Pro? And no lying or inflating; be honest. I bet we're talking $1-10 a YEAR.

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ZedFaldor commented 2 months ago

Seth, I found my receipt for Niagara Pro+ Dunno if that helps or means anything. [image: Screenshot 2024-03-12 215157.png]

On Tue, Mar 12, 2024 at 9:49 PM Mike Kaldenberg @.***> wrote:

Seth, Sorry for coming off as an ass. Not at all my intent. Sometimes I can't even get to the settings at the bottom of my phone screen. And, no. I do not know all the work that goes on behind the scenes of app development and maintenance. But when an app one has come to rely on 100% of the time starts getting wonky and then goes "tits-up" 70% of the time, that takes a toll.

Also sorry for pulling the "paying customer Karen card"....also, not my intention. I, by NO MEANS, am proferring that I am an elite-class citizen because I paid. Shit, I can't even create my own smart watch face, so.... I paid the lifetime rate (Sept 12, 2022) before things went full-on annual subscription. Can't find exactly how much.

R, Zed

On Tue, Mar 12, 2024 at 9:28 PM Seth @.***> wrote:

P.S. how much do you pay for Niagra Pro? And no lying or inflating; be honest. I bet we're talking $1-10 a YEAR.

— Reply to this email directly, view it on GitHub https://github.com/8bitPit/Niagara-Issues/issues/2595#issuecomment-1993172165, or unsubscribe https://github.com/notifications/unsubscribe-auth/BG5GZXCHFCQDPF3MBV4CSMDYX62U5AVCNFSM6AAAAABDCJU7LWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSOJTGE3TEMJWGU . You are receiving this because you commented.Message ID: @.***>

sesu-tech commented 2 months ago

No worries!-------- Original Message --------On 3/12/24 10:50 PM, ZedFaldor wrote: Seth,

Sorry for coming off as an ass. Not at all my intent. Sometimes I can't

even get to the settings at the bottom of my phone screen.

And, no. I do not know all the work that goes on behind the scenes of app

development and maintenance. But when an app one has come to rely on 100%

of the time starts getting wonky and then goes "tits-up" 70% of the time,

that takes a toll.

Also sorry for pulling the "paying customer Karen card"....also, not my

intention. I, by NO MEANS, am proferring that I am an elite-class citizen

because I paid. Shit, I can't even create my own smart watch face, so....

I paid the lifetime rate (Sept 12, 2022) before things went full-on annual

subscription. Can't find exactly how much.

R,

Zed

On Tue, Mar 12, 2024 at 9:28 PM Seth @.***> wrote:

P.S. how much do you pay for Niagra Pro? And no lying or inflating; be

honest. I bet we're talking $1-10 a YEAR.

—

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.

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TFackler commented 2 months ago

Thank you for the continuous reports with device specs. Before, we thought this was an incompatibility with OneUI and thrid-party launchers / Niagara Launcher, but now we see that it is also common on Pixel devices.

TFackler commented 2 months ago

@ZedFaldor, I 100% understand where you are coming from, having your phone's homescreen not work reliably must be incredibly frustrating, and I would try to fix the issue in a heartbeat if we knew where it stems from. Sadly, none of our test devices has had this issue, so tracking down the error is really difficult.

Varniwhoop commented 2 months ago

Just to throw another data point in there, I also experience this issue somewhat frequently on my Pixel 8. It can usually be cleared by locking and unlocking the screen while on the frozen homepage. Locking/unlocking the phone while in an app will not fix the issue.

Not sure if it helps track down where it's freezing, but I have a widget that I have adjusted so that it pushes the Niagara UI down a bit lower than default. When the freezes occur, the stuck UI reflects the "original" position of the Niagara UI before that widget pushes things down. The app I was previously using, if it was one of the favorites, will return to its proper, lower position. The frozen UI stays in the "up" position.

Screenshot_20240216-155824

Screenshot_20240320-152452

ZedFaldor commented 2 months ago

TFackler, If I wouldn't be totally crippled by not having my phone on me, I'd mail it to Niagara devs to root out the problem. But alas, how the hell would I function without my phone?! Probably like I did as a kid in the 80s. LOL It would just suck more.

Zed

On Fri, Mar 15, 2024 at 2:11 AM TFackler @.***> wrote:

@ZedFaldor https://github.com/ZedFaldor, I 100% understand where you are coming from, having your phone's homescreen not work reliably must be incredibly frustrating, and I would try to fix the issue in a heartbeat if we knew where it stems from. Sadly, none of our test devices has had this issue, so tracking down the error is really difficult.

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noel2004 commented 2 months ago

FYI I'm also having this issue quite regularly now, but I'm on a Pixel 8 Pro

I have the same issue, on a newly purchased pixel 8 (not pro)

jaygz316 commented 2 months ago

I have this same issue on the pixel fold. Android 14, Niagara 1.11.5, it seems that it is happening more frequently lately.

ZedFaldor commented 2 months ago

Hopefully, the Niagara devs can fix this. This is kinda like when your long-time girlfriend stops wanting to hold hands.

On Sun, Mar 24, 2024 at 9:24 PM jaygz316 @.***> wrote:

I have this same issue on the pixel fold. Android 14, Niagara 1.11.5, it seems that it is happening more frequently lately.

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VictorFloret commented 1 month ago

This issue also happens on my Galaxy M53 5G with OneUI 6.0 Android 14. Niagara version 1.11.5

ZedFaldor commented 1 month ago

It would be nice to know how this is progressing in the dev world. At present, the only common denominator seems to be the app.

On Wed, Apr 3, 2024, 05:23 Victor Floret @.***> wrote:

This issue also happens on my Galaxy M53 5G with OneUI 6.0 Android 14. Niagara version 1.11.5

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Quotch commented 1 month ago

samsung s24 android 14 same thing as described, not happened in a couple days, though i thought id let you guys know. good launcher i enjoy

Daniell-96 commented 3 weeks ago

Hey, I am glad you are addressing this issue. I have this issue where nothing is responsive and I have to force close the launcher via the settings for 3 months now. It would be nice to get a solution for this issue. I am using a Google Pixel 7 Pro with the Hardware Version MP1.0 and Niagara Version 1.11.5.

Best regards

Screenshot_20240508-194221~2

James-P-Bennett commented 3 weeks ago

Fold 5 here, been having this issue for several months now including when I had my fold 4.

ZedFaldor commented 3 weeks ago

What can we do as users? Besides rebooting? I've just started using my Google assistant and telling it to open apps whilst Niagara is in La-La lockup land.

On Sat, May 11, 2024, 16:07 James Bennett @.***> wrote:

Screenshot_20240511_150430_Settings.png (view on web) https://github.com/8bitPit/Niagara-Issues/assets/85420204/7315bdfc-283f-48f8-af61-94db90c22b75

Fold 5 here, been having this issue for several months now including when I had my fold 4.

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sesu-tech commented 2 weeks ago

@ZedFaldor Instead of rebooting, you can go into your Settings app, find Niagra, and force stop it. Then open it again.

sesu-tech commented 2 weeks ago

I will edit this post when we receive more devices on which this issue occurs and react with 👍 to messages I have added to the list.

Confirmed

Device Android version Android flavor Niagara version Reporter Samsung S22+ Android 11 - 1.11.5 - Samsung S24 Android 14 - 1.11.3 - Samsung Fold 5 Android 14 OneUI 6.0 - @sesu-tech Galaxy S21 FE Android 14 OneUI 6.0 1.11.5 - Samsung S22+ Android 11 - 1.11.5 - Pixel 7a Android 14 - 1.11.5 John (via mail) Pixel 8 Pro Android 14 - - @dspencerp Pixel 8 Pro Android 14 - - @weirdchylde Pixel 5 Android 14 - 1.11.5 @cosmopetrich Pixel 8 Android 14 - - @Varniwhoop Pixel 8 Android 14 - - @noel2004 Pixel Fold Android 14 - 1.11.5 @jaygz316

Suspected

Device Android version Android flavor Niagara version Reporter Galaxy A73 - - - -

Last updated: 03.04.2024

My Niagra version is 1.11.5

Tamjow commented 1 week ago

Also happening on Realme GT 5G with Nameless AOSP, android 14

Niagara 1.11.5

Screenshot_20240522-101217_

TFackler commented 1 week ago

We want to look further into this but we still have not been able to reproduce the issue.

Does anyone like to help investigate the issue and connect via the Niagara Launcher Discord server? Communication over that channel might be quicker and easier.

I created a thread in our "help-forum": Niagara becomes unresponsive - Discussion

ZedFaldor commented 1 week ago

I can give that a go. Lemme know what I need to do. I love this launcher and really don't want leave it. It has gotten to when it does the "death glitch", that I use Google Assistant to launch my apps.

MJ

On Thu, May 23, 2024, 08:18 TFackler @.***> wrote:

We want to look further into this but we still have not been able to reproduce the issue.

Does anyone like to help investigate the issue and connect via the Niagara Launcher Discord server? Communication over that channel might be quicker and easier.

I created a thread in our "help-forum": Niagara becomes unresponsive - Discussion https://discord.com/channels/728630549278883950/1243175162359320606

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