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User reported error, I have also been able to replicate this today in Chrome, Firefox and Safari.
Steps:
1. On ala.org.au, log out if not already, refresh page
2. Click Login button on ALA heade…
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Users frequently asks if they can use SSH and Rsync over SSH, none of the options are supported.
Also, a number of support tickets indicates that the errors users receive are caused by trying to do s…
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The functionality will be mostly similar to GitHub PRs and Issues and these could be looked at for inspiration.
- **UI Expectations**
- **Phase 1**
- A Searchbar where a ticket could be sea…
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**Welches Problem möchtest du lösen? Wann tritt es auf?**
Als Kunde von Mittwald weiß ich nicht, ob E-Mails beim Support ankamen, wenn ich sie an support@mittwald.de / security@mittwald.de sende.
…
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I have logged two support tickets through the dashboard over a week ago. No response from anyone so far? What do you need to do to get support for a product you are paying for?
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# Categorizing your Support Tickets
Comprehensive guide on how to categorize your incoming support requests for better handling and reporting.
[https://www.jitbit.com/news/242-categorizing-your-supp…
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When the new Support Form was introduced (See https://github.com/neondatabase/cloud/issues/6140), it also introduced the concept of severity.
During the case creation, our customers can now select th…
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## Description
When a support ticket that is already opened and acknowledged on the website is resolved, the user should be informed.
## Acceptance Criteria
### Support Ticket Acknowledgment:…
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https://support.ehelp.edu.au/a/tickets/205070
Form
[Undaria Field sheet V3.pdf](https://github.com/user-attachments/files/16060652/Undaria.Field.sheet.V3.pdf)
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# Lessons learned from analyzing 7 million customer support tickets
We've analyzed 7 million customer support tickets and we present our findings in this article
[https://www.jitbit.com/news/255-les…