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I've noticed in the stock exchange connector that each subsequent email after the first has a time stamp appended to the attached filename in an incident. Currently, this connector attaches every emai…
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Add the functionality to assign to analysts on New Work Item create. This could be done any number of ways, but should always be optional and configurable:
- Random assignment (SEE: https://communi…
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Besides the Affected User or Assigned To, when a Related/CCed user replies and updates/comments on a Work Item both this and the stock connector treat it as a Null Analyst Comment.
This is actually…
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Portions of the script/runbook that interact with the Cireson SCSM Portal can be improved by moving away from use of Invoke-WebRequest to instead Invoke-RestMethod.
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As cited by @kenmcmi in the Cireson Community, the following SMLet performs an implicit wildcard search with its displayname parameter. As such, if you have two templates in SCSM that _begin with_ the…
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Across Incidents and Service Requests, there is a high frequency of how Suggestion KA/RO is used based on how it optionally makes use of Azure and optionally sets the First Response Date resulting in …
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Raising on behalf of Michael Clark in the Cireson Community.
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Opening on behalf of Rick Reyes from the Cireson community -
Implemented the PS Script and believe I have configured all settings correctly, but whenever the script has something to update, I alwa…
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This is to mimic the stock exchange connector ability.
In the stock exchange connector in the 'Routing and Schedule' section there is an option to select a different template when an incident is up…
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Reviving this one from an idea I brought up in #32 with the intent to dynamically set the Urgency, Impact, and Priority across Incidents and Service Requests _and_ the [Cireson Community thread](https…