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Dear All,
We are having an issue in our osTicket v1.10. When we tried to edit the thread entry that came from email, it keeps on loading when we hit the Save button, but nothing happens, and when w…
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Current Version: V1.8.1.2.
When a user sends an email (uses email piping) to the support email, no New Ticket User Auto response is received by the user. The ticket is received ok. Other emails to th…
jonub updated
4 years ago
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I signed into a test account with an agent on one team, with one ticket assigned to that team. When I click the "My Tickets" link, however, it's showing multiple tickets. They're all under the same de…
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### Prerequisites
* [X] Can you reproduce the problem in a fresh installation of the "develop" branch?
* [ ] Do you have any errors in the PHP error log, or javascript console?
* [X] Did you chec…
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I noticed that every email sent out to users from osTicket is another/new thread. This is heavily observed in Gmail. Gmail sees every response from an agent to the same ticket as a new email/thread an…
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I started upgrade as follows:
- copied upload into webspace
- a Button to upgrade clicked
- error message was: [INSERT INTO `ost_config` (`namespace`, `key`, `value`)
VALUES
('core', 'number_forma…
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Hello,
After upgrading to 1.9.3, we experience encoding problems when somebody replies to a ticket using Outlook and when the text contains special characters like german umlauts (e. g. ü, ä, ö).
O…
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This may not be specific to 1.10 RC2, because I noticed it earlier, but I cannot reproduce it manually:
I have some tickets, where the ticket was closed by an agent together wit an answer. When the c…
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in osTicket i go to scp/dashboard.php to see the reports, and i choose a previous day to filter
1) the date that appears in combobox are set to mm/dd/a yes an "a" its on the last...
2) then i see th…
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I'm not sure if anyone knows of anything, but I am in need of enabling 2factor authentication for agents. I'm not sure if a solution already exists for this or not, but it is a pretty common demand fo…