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As an agent I want to be able to take a call while working on another ticket.
Keep the case/ticket in a task bar so I can switch between them without opening another window or loosing my work.
(Th…
tisar updated
11 years ago
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#### Basic process:
- user texts something to system
- system returns a confirmation
- system removes active flag
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I was trying to use this library as the backend for a server that would take user credentials and use them for zendesk queries. In the context of a single app, there could be multiple instances of the…