Errore Install

[Fafofu]

TD Fatal Error: Cache - Cache directory not found: C:\inetpub\helpdesk\install\/data/cache/trellis/ in C:\inetpub\helpdesk\includes\classes\class_cache.php on line 26

IIS 7

[djtarazona]

How did you download your copy of Trellis Desk? Via Github?

[Fafofu]

https://github.com/ACCORD5/TrellisDesk/

[djtarazona]

Directory should definitely be there. Will look into it!

[Fafofu]

C:\inetpub\helpdesk\install\/data/cache/trellis/ C:\inetpub\helpdesk\install -> "\ /" <- data/cache/trellis/ LOOK!

[Fafofu]

I'm sorry, I'm from Russia and I use a translator =)

[djtarazona]

Yes, however PHP should be smart enough to handle that directory separator difference (I believe). Which is why I still will be looking into the issue. :P

[Fafofu]

PHP smart IIS no :D

[DanielRuf]

you should set in the config.php file manually the data_path and cache_path

[Fafofu]

Well, I'll try.

[DanielRuf]

so it should be there something like data\cache\trellis\ instead of /data/cache/trellis/ without the beginning forward slash and all forward slashes to backward slashes

[Fafofu]

And where is config.php?

In root only: <?php

$config['pass_key'] = 'your unique password key phrase goes here'; $config['cookie_key'] = 'your unique cookie key phrase goes here'; $config['session_key'] = 'your unique session key phrase goes here'; $config['rss_key'] = 'your unique rss key phrase goes here'; $config['flatfile_key'] = '';

$config['debug_level'] = 0;

?>

[Fafofu]

If I change in config.php after install:

$config['hd_url'] = 'http://help.shvidler.local'; $config['data_path'] = 'C:\inetpub\helpdesk\install\data\'; $config['cache_path'] = $config['data_path'] .'cache\'; $config['logs_path'] = $config['data_path'] .'logs\'; $config['skin_compile_path'] = $config['data_path'] .'skin_compile\'; $config['temp_path'] = $config['data_path'] .'temp\';

"500 - Internal server error.

The problem with the requested resource, the resource can not be displayed."

[DanielRuf]

sorry, my fault. thought you use the latest version from me. this is the very last version

https://github.com/KAOSFORGE/TrellisDesk/blob/master/config.php.dist

you can add also $config['data_path'] = '...' there with the right value

TD first looks in the config.php for the correspinding variable and then if it is generated somewhere else

[DanielRuf]

print out the $config['cache_path']with echo $config['cache_path']

[Fafofu]

I do not understand: (

[Fafofu]

File & Folder Permissions Configuration File Passed Cache Folders Failed Trellis Desk does not have permission to write to C:\inetpub\helpdesk\install/data/cache. Please CHMOD this folder to 0777. Data Folder Failed Trellis Desk does not have permission to write to C:\inetpub\helpdesk\install/data. Please CHMOD this folder to 0777. Languages Folder Passed Logs Folder Failed Trellis Desk does not have permission to write to C:\inetpub\helpdesk\install/data/logs. Please CHMOD this folder to 0777. Skins Folder Passed Skin Compile Folder Failed Trellis Desk does not have permission to write to C:\inetpub\helpdesk\install/data/skin_compile. Please CHMOD this folder to 0777. Temp Folder Failed Trellis Desk does not have permission to write to C:\inetpub\helpdesk\install/data/temp. Please CHMOD this folder to 0777. Uploads Folder Failed Trellis Desk does not have permission to write to C:\inetpub\helpdesk\install/data/uploads. Please CHMOD this folder to 0777.

[DanielRuf]

it is C:\inetpub\helpdesk\data\ and not C:\inetpub\helpdesk\install\data\

[Fafofu]

Yes, I saw all the same error 500.

[Fafofu]

As soon as I though I was in one place "/" to "\" error 500.

If I use this config:

<?php

$config['pass_key'] = 'your unique password key phrase goes here'; $config['cookie_key'] = 'your unique cookie key phrase goes here'; $config['session_key'] = 'your unique session key phrase goes here'; $config['rss_key'] = 'your unique rss key phrase goes here'; $config['flatfile_key'] = ''; $data_path=getcwd(); $config['data_path'] = $data_path.'/data/';

$config['debug_level'] = 0;

?>

I do not get it to install.:

https://lh3.googleusercontent.com/-P3VarKAtqRs/Tp6gGLZ04QI/AAAAAAAABiA/vG8JWYoHhI4/s800/Trellis%252520Desk%252520Install%252520Center.htm_20111019140110.png

https://lh5.googleusercontent.com/-hDDEpBAIBe8/Tp6g233HATI/AAAAAAAABiM/vdNTzrptYeQ/s800/321.png

[DanielRuf]

Please just edit your comments. Please change the paths to the correct ones. The data dir is not in the install dir, it is in the helpdeskdir on your machine?

[dhanasekar]

TD Fatal Error: Cache - Cache directory not found: E:\HostingSpaces\emsplus.in\emsplus.in\wwwroot\trell\helpdesk\install\/data/cache/trellis/ in

pl reply how to solve this issue

[DanielRuf]

did you read all comments and please use also my last version as this here is outdated: https://github.com/KAOSFORGE/TrellisDesk

Seems you are on an IIS / windows machine?

[dhanasekar]

thanks KAOSFORGE will install and say about the functioning..and i have one more doubt, that i tryed to install our trellis desk on my UK server... i got warning like this

Warning: date_default_timezone_get() [function.date-default-timezone-get]: It is not safe to rely on the system's timezone settings. You are required to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'Europe/London' for '0.0/no DST' instead in C:\inetpub\vhosts\dcsglobalinfo.com\httpdocs\Helpdesk\trell\index.php on line 26

TD Fatal Error: Cache - Cache directory not found: trellis/ in C:\inetpub\vhosts\domain .com\httpdocs\Helpdesk\trell\includes\classes\class_cache.php on line 26

whether this new version will help to resolve that issue? we are using iis server

thanks in advance....

[DanielRuf]

Well i can check that if you use my latest version and not the one from accord5

Then i can see if these errors also occur.

Also please dont forget, there are maybe some issues with iis so currently trellis desk should run on a linux machine maybe.