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ACCORD5 / TrellisDesk

A robust and user-friendly help desk solution for businesses and organizations.
http://www.accord5.com/trellis
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Custom values for custom fields #63

Open Worper1997 opened 12 years ago

Worper1997 commented 12 years ago

Hi

We are considering using trellisDesk for the support. I had a question is it possible to add a custom field and send the user using custom url so it fills the field.(Preferably hidden) for example I'm looking into: index.php?page=tickets&act=add&step=2&department=1&user_id=1234&username=test@example.com&account_type=100

3 things should be customizable in this scenario:

  1. The department should be set in $_GET and
  2. The custom fields should be settable
  3. Optionally the fields should be hidden so the user can't mess with them.