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AIRLegend / aitrack

6DoF Head tracking software
MIT License
1.07k stars 107 forks source link

Cannot start AItrack.exe #108

Closed Rikum0 closed 3 years ago

Rikum0 commented 3 years ago

Describe the bug The software will not even start. I sometimes see it appear for less than a second on my task bar. It does not even appear in my task manager. Adding Antivirus exceptions and administrator authorizations, and reinstalling Visual C++ did not change anything.

Expected behavior Starting like a normal software

Environment (please complete the following information):

Windows event watcher log with approximate translation(only trace of the error)

Code d’exception : 0xc0000005 exception code:

Décalage d’erreur : 0x000000000001e88a error latency:

ID du processus défaillant : 0x2870 Failing process ID:

Heure de début de l’application défaillante : 0x01d784c66a4756b8 starting hour of the failing app:

Chemin d’accès de l’application défaillante : C:\Program Files (x86)\aitrack-v0.6.3-alpha\AITrack.exe access path of the failing app:

Chemin d’accès du module défaillant: C:\Program Files (x86)\aitrack-v0.6.3-alpha\AITrack.exe access path of the failing module:

AIRLegend commented 3 years ago

Could you test 0.6.4 and paste the contents of log.txt?

Rikum0 commented 3 years ago

Where can I find the logs? If they are supposed to appear in the software's file, I think it crashes before it can even create a log.

AIRLegend commented 3 years ago

Are you sure it has write permissions? Try executing as admin, moving to desktop or checking Avast isn't blocking it. Creating the log is literally the first thing it does.

AMKaxel commented 3 years ago

I am having the same issue, but with version 0.6.5 I am not sure what is happening, I checked the task manager but nothing, it also doesn't has a log. I am starting to think it is having some compatibility issue, or some program is interfering with it.

AMKaxel commented 3 years ago

UPDATE. I have found the source of the problem. It is the Log it self. The Avast Anti-Ransomware module blocks it. This happens when you put the program folder in a directory that is protected by the Anti-Ransomware module. The explanation is simple, the module detects a program trying to modify/create a file in a "protected" folder, this triggers it and courses it to do its job and block the action. This also explains why there is no log file in the folderof the affected people, because creating the log triggers the module that kills the action.

I'm not saying that this program is a Ransomware, I have scanned the files with over a hundred Anti-Virus softwares and non found any thing wrong with the program. You can download it safely.

AIRLegend commented 3 years ago

I'm closing this issue them.

If anyone is facing this issue it's probably related to your antivirus or because AITrack.exe has no write permissions.