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ASL-19 / civicdr-backend

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Improve specificity of email notifications #20

Closed GrantASL19 closed 7 years ago

GrantASL19 commented 7 years ago

Notifications like the following could be confusing to regular users:

Update on the platform at 2017-07-21T19:37:03+00:00. Log in to review.

I assume we might want to avoid putting sensitive information in the emails for security reasons, but something like “your ticket has been updated” would be more friendly than referring to “the platform” when regular users might not know what a platform is.

MayaAvaz commented 7 years ago

To add to it: Assignment of a new ticket to SP should generate an email to them with a clear message, eg: 'A new ticket has been assigned to you', etc.

seamustuohy commented 7 years ago

Addressing this issue in the following branch. https://github.com/ASL-19/civicdr-backend/tree/issue_18_21

The current changes not only specify the type of event that has occurred, it also specify the number of those events in the reporting period..

seamustuohy commented 7 years ago

Closed by pull request #24

Here is an example of the new email text.

The following 9 events have occured on the CiviCDR Platform since Jul 25
15:53 UTC:
 - You were assigned to a ticket.
 - 2 of your tickets were updated.
 - You received 5 messages.
 - A new ticket was created.

You can learn more by logging into the CiviCDR Platform.