James Bolling - Githubissues

125 people org managed in AMER as largest scope
Primarily reactive support
Engineering team leader up to 80 people for MS's Finance teams
10 years in the proactive and reactive with Public Sector managing CSAMs, Renewals, and smaller contracts
$12-50M coverage
Enjoyed the reactive and proactive support balance
Always carried services portfolio vs. software portfolio so the numbers were smaller
Had to manage x-function with the product sales teams and post-sales teams
In the reactive support side for O365 it's mostly digital experience
He's current an engineering leader on the C&I and uses ADO, Copilot, and GH

AbbasHaiderAli / Slack-Nickname