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AbdFatah / analytics-issues

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The Google Analytics SDK (2.0 beta 3) for iOS isn't displaying returning users properly on the web #254

Closed GoogleCodeExporter closed 9 years ago

GoogleCodeExporter commented 9 years ago 
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NOTE: This issue tracking system is for Google Analytics developer products
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If you are not a developer/programmer visit:
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Name of affected component: Mobile Tracking

Name of related library and version, if applicable (e.g. Android, iOS,
Snippets, etc.): iOS SDK (2.0 beta 3)

Issue summary:
Whenever I look at the Google Analytics realtime web interface I always see 
that 100% of active users on the app are new. This is not possible since myself 
(and others) are known to be in the app who should technically be reported as a 
returning user. I am also tracking new/returning users with other analytic 
techniques and know this to not be factually correct.

Steps to reproduce issue:
1. Setup an app with iOS 2.0 beta 3 SDK
2. Launch the app as a returning user
3. Go to the Google Analytics web site, click on home, then realtime and under 
it select the option "overview" - notice that 100% of users in the app are new.

Expected output:
In step 3 I expect to see some % of users are new and some % are returning.

Actual results:
I see 100% of users are new in the app. Sad pandas....

Notes:
Provide any additional information which might be useful here. Feel free to
attach screenshots or sample code which demonstrates the issue being
described.

Original issue reported on code.google.com by daniel.r...@gmail.com on 8 Jan 2013 at 12:22

GoogleCodeExporter commented 9 years ago 
Just to confirm I updated to 2.0 beta 4 today and am still experiencing the 
issue. It most definitely appears like there is a bug on the Google Analytics 
web front-end.

Original comment by daniel.r...@gmail.com on 9 Jan 2013 at 3:36

GoogleCodeExporter commented 9 years ago 
I am seeing the same thing on my GA account. Was there a resolution?

Original comment by a...@happify.com on 9 Jul 2013 at 11:54

GoogleCodeExporter commented 9 years ago 
The Real Time overview report does not distinguish between new and returning 
visitors. it only shows Active Users.

Closing as invalid, but please ping the thread and provide screenshots to 
clarify if you still think you are running into an issue.

Original comment by awa...@google.com on 9 Nov 2013 at 12:08