AbdFatah / analytics-issues

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eventLabels missing since 2013-06-21 #317

Open GoogleCodeExporter opened 9 years ago

GoogleCodeExporter commented 9 years ago
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Name of affected component: Core Reporting API

Name of related library and version, if applicable (e.g. Java, Python,
HTTP, Objective-C, etc.):

JS GA SDK (ga.js)

Issue summary:

We´re using analytics tracking events since 2 years without problems.
We also strongly use eventLabels to store more information with our events.

Since 21-06-2103 we realized that events does not seem to store the eventLabel 
anymore.

One example event is shown below. This also happens for other events we´re 
using and that is heavily breaking our customer reporting right now as we 
require information of the eventLabel to determine between different customers 
of our service.

Steps to reproduce issue:

1. run query: 
dimensions = ga:eventCategory,ga:eventAction,ga:eventLabel
metrics = ga:totalEvents
filters = ga:eventCategory==SDK;ga:eventAction==honClicked
start-date = 2013-06-20
end-date = 2013-06-20

2. run second query:
dimensions = ga:eventCategory,ga:eventAction,ga:eventLabel
metrics = ga:totalEvents
filters = ga:eventCategory==SDK;ga:eventAction==honClicked
start-date = 2013-06-21
end-date = 2013-06-21

3. run third query (just remove dimension ga:eventLabel):
dimensions = ga:eventCategory,ga:eventAction
metrics = ga:totalEvents
filters = ga:eventCategory==SDK;ga:eventAction==honClicked
start-date = 2013-06-21
end-date = 2013-06-21

Expected output:

Events with their eventLabels are shown and returned as totalEvents

Actual results:

Events are only shown if eventLabel is not used in dimension (= seems to be 
missing)

Notes:
Screenshots for all three queries attached

Original issue reported on code.google.com by abschic...@gmail.com on 2 Jul 2013 at 3:49

Attachments:

GoogleCodeExporter commented 9 years ago
...the issue still exist, any help !??

Original comment by abschic...@gmail.com on 9 Jul 2013 at 8:21

GoogleCodeExporter commented 9 years ago
Can I give any more information to this issue ?

Original comment by abschic...@gmail.com on 10 Jul 2013 at 7:31

GoogleCodeExporter commented 9 years ago
What can we do to get attraction for this problem ? Unforunately. it´s quite 
urgent for our company so any advice would be great!

Original comment by abschic...@gmail.com on 15 Jul 2013 at 9:32

GoogleCodeExporter commented 9 years ago
We tested again and realized one thing: if we change to another GA-Profile 
events seem to be tracked again correctly (with event label). So there seems to 
be something wrong with our account "UA-16200506-1". Does this help to track 
down the problem ? Is there any limitation on our profile ?

Original comment by abschic...@gmail.com on 22 Jul 2013 at 8:24

GoogleCodeExporter commented 9 years ago
We finally solved the issue - there is a limitation of 10 Mio Events per month, 
we didn´t know about that. After 10 Mio events data aggregation seems to be 
kind of random concerning eventLabel values...

https://support.google.com/analytics/answer/1070983?hl=de

Original comment by abschic...@gmail.com on 7 Aug 2013 at 3:56