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AcalaNetwork / polkawallet_plugin_karura

Karura network plugin for Polkawallet.
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From Karura to Kusama crosschain #4

Open Perezburgos opened 3 years ago

Perezburgos commented 3 years ago

Good afternoon;

I haven’t recieved my transfer from Karura/Kusama crosschain to my wallet. On subscan shows balance on my wallet, but not on my real walet. What can I do?

Perezburgos commented 3 years ago

Btw: no history of transactions are available on my walet.

RomeroYang commented 3 years ago

your token is safe since you can see the balance on subscan. The app may not reflash the data due to network connection broke, you can close & reopen the app.

if it doesn't solve your problem, you should paste your address & screenshot here so we can help.

Perezburgos commented 3 years ago

I tried to cross chain from Karura to Kusama but I think I screw up.

Sorry for this mess, I am new at this.

Sent from my iPhone

On Sep 24, 2021, at 22:41, Shawn Yang @.***> wrote:

 your token is safe since you can see the balance on subscan. The app may not reflash the data due to network connection broke, you can close & reopen the app.

if it doesn't solve your problem, you should paste your address & screenshot here so we can help.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or unsubscribe. Triage notifications on the go with GitHub Mobile for iOS or Android.

Perezburgos commented 3 years ago

KSM: CbRMstjxAq7DJEXo3UfVFseT6wLZq8axgo8F7RcC9EhwRDj

KAR: oKNuq9AFv5U9efKEEkokfUCL1o6tvui6L7uwDHQyGoddPbX

Crypto.com: DTwm2cZ7H29rujrUER6YoDVqJHX8iD8KVAu8vn6utP4w97Z

How I think I messed up was that I put my crypto.com address when I cross-chain the currency. This was my mistake… I’m new at this! Sorry.

Sent from my iPhone

On Sep 24, 2021, at 22:45, Luis M. Perez Burgos @.***> wrote:



I tried to cross chain from Karura to Kusama but I think I screw up.

Sorry for this mess, I am new at this.

Sent from my iPhone

On Sep 24, 2021, at 22:41, Shawn Yang @.***> wrote:

 your token is safe since you can see the balance on subscan. The app may not reflash the data due to network connection broke, you can close & reopen the app.

if it doesn't solve your problem, you should paste your address & screenshot here so we can help.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or unsubscribe. Triage notifications on the go with GitHub Mobile for iOS or Android.

Perezburgos commented 3 years ago

KSM: CbRMstjxAq7DJEXo3UfVFseT6wLZq8axgo8F7RcC9EhwRDj

KAR: oKNuq9AFv5U9efKEEkokfUCL1o6tvui6L7uwDHQyGoddPbX

Crypto.com: DTwm2cZ7H29rujrUER6YoDVqJHX8iD8KVAu8vn6utP4w97Z

How I think I messed up was that I put my crypto.com address when I cross-chain the currency. This was my mistake… I’m new at this! Sorry. Thank you so much for your help!

On Fri, Sep 24, 2021 at 22:41 Shawn Yang @.***> wrote:

your token is safe since you can see the balance on subscan. The app may not reflash the data due to network connection broke, you can close & reopen the app.

if it doesn't solve your problem, you should paste your address & screenshot here so we can help.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/AcalaNetwork/polkawallet_plugin_karura/issues/4#issuecomment-927004327, or unsubscribe https://github.com/notifications/unsubscribe-auth/AVU2O3RBXHLAZUDVZMZTF3TUDVAHXANCNFSM5EXARMJA . Triage notifications on the go with GitHub Mobile for iOS https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Android https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub.

Perezburgos commented 3 years ago

KSM: CbRMstjxAq7DJEXo3UfVFseT6wLZq8axgo8F7RcC9EhwRDj

KAR: oKNuq9AFv5U9efKEEkokfUCL1o6tvui6L7uwDHQyGoddPbX

Crypto.com: DTwm2cZ7H29rujrUER6YoDVqJHX8iD8KVAu8vn6utP4w97Z

How I think I messed up was that I put my crypto.com address when I cross-chain the currency. This was my mistake… I’m new at this! Sorry.

Do I have a chance to recoup my tokens? Please advise…Sent from my iPhone

On Sep 24, 2021, at 22:41, Shawn Yang @.***> wrote:

 your token is safe since you can see the balance on subscan. The app may not reflash the data due to network connection broke, you can close & reopen the app.

if it doesn't solve your problem, you should paste your address & screenshot here so we can help.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or unsubscribe. Triage notifications on the go with GitHub Mobile for iOS or Android.

RomeroYang commented 3 years ago

You should ask Crypto.com for help since they have the KSM token balance on their address DTwm2cZ7H29rujrUER6YoDVqJHX8iD8KVAu8vn6utP4w97Z.

Perezburgos commented 3 years ago

I did… but since I have no Txh ID, they can’t help me… and it is not reflected in my wallet. There is no history of transfers anywhere in my wallet… not even for my .007 KSM to crypto.com wallet.

How can I back track this transaction?

Sent from my iPhone

On Sep 26, 2021, at 21:23, Shawn Yang @.***> wrote:

 You should ask Crypto.com for help since they have the KSM token balance on their address DTwm2cZ7H29rujrUER6YoDVqJHX8iD8KVAu8vn6utP4w97Z.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or unsubscribe. Triage notifications on the go with GitHub Mobile for iOS or Android.

RomeroYang commented 3 years ago

here is the .007 KSM tx: https://kusama.subscan.io/extrinsic/9370994-2.

and here is the 0.45+ KSM transfer: https://karura.subscan.io/extrinsic/0x65ea04aafb261d5043eb4aea531d4f0fc54a9dd864ef5a61e95924480fe84830 you can see the transfer destination 275f847badf632299cf869d8920483173b607cdd230fe5f6ba8fcb995fad5c10 which is the publicKey of address DTwm2cZ7H29rujrUER6YoDVqJHX8iD8KVAu8vn6utP4w97Z. image

and you can encode the publicKey to the address with subscan's transform tool: https://karura.subscan.io/tools/ss58_transform?input=275f847badf632299cf869d8920483173b607cdd230fe5f6ba8fcb995fad5c10&type=Kusama

Perezburgos commented 3 years ago

Thank you so much for your help!!! I will foward the info to crypto.com!!!

Thank you!!!!

Sent from my iPhone

On Sep 27, 2021, at 10:23, Shawn Yang @.***> wrote:

 here is the .007 KSM tx: https://kusama.subscan.io/extrinsic/9370994-2.

and here is the 0.45+ KSM transfer: https://karura.subscan.io/extrinsic/0x65ea04aafb261d5043eb4aea531d4f0fc54a9dd864ef5a61e95924480fe84830 you can see the transfer destination 275f847badf632299cf869d8920483173b607cdd230fe5f6ba8fcb995fad5c10 which is the publicKey of address DTwm2cZ7H29rujrUER6YoDVqJHX8iD8KVAu8vn6utP4w97Z .

and you can encode the publicKey to the address with subscan's transform tool: https://karura.subscan.io/tools/ss58_transform?input=275f847badf632299cf869d8920483173b607cdd230fe5f6ba8fcb995fad5c10&type=Kusama

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or unsubscribe. Triage notifications on the go with GitHub Mobile for iOS or Android.

Perezburgos commented 3 years ago

Good afternoon team… sorry to bother you again with this… crypto.com is asking me information so they can investigate… please see screenshots.

Thank you once again…

Luis

Sent from my iPhone

On Sep 27, 2021, at 10:23, Shawn Yang @.***> wrote:

 here is the .007 KSM tx: https://kusama.subscan.io/extrinsic/9370994-2.

and here is the 0.45+ KSM transfer: https://karura.subscan.io/extrinsic/0x65ea04aafb261d5043eb4aea531d4f0fc54a9dd864ef5a61e95924480fe84830 you can see the transfer destination 275f847badf632299cf869d8920483173b607cdd230fe5f6ba8fcb995fad5c10 which is the publicKey of address DTwm2cZ7H29rujrUER6YoDVqJHX8iD8KVAu8vn6utP4w97Z .

and you can encode the publicKey to the address with subscan's transform tool: https://karura.subscan.io/tools/ss58_transform?input=275f847badf632299cf869d8920483173b607cdd230fe5f6ba8fcb995fad5c10&type=Kusama

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or unsubscribe. Triage notifications on the go with GitHub Mobile for iOS or Android.

RomeroYang commented 3 years ago

sorry I didn't see any screenshots in your replay, you'd better use github with a desktop.

Perezburgos commented 3 years ago

I will do Sir! Thank you!

Sent from my iPhone

On Sep 29, 2021, at 22:11, Shawn Yang @.***> wrote:

 sorry I didn't see any screenshots in your replay, you'd better use github with a desktop.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or unsubscribe. Triage notifications on the go with GitHub Mobile for iOS or Android.

Perezburgos commented 3 years ago

Crypto com1 Crypto com2 Crypto com3

So sorry for the delay, This was my only chance to use a PC. Thank you!

RomeroYang commented 3 years ago

I think I have explained it clearly above. It's up to you to fully understand what happend and explain it to crypto.com: The trasaction to the plublicKey of address DTwm2cZ7H29rujrUER6YoDVqJHX8iD8KVAu8vn6utP4w97Z and the address transform tool of subscan.io.