Closed uncheckederror closed 9 months ago
This issue appears to be caused by TLS certificates expiring for *.sip.callpipe.com, and we need to sort our Prometheus alerting to monitor for this. Not really a Web Texting issue, rather a system operations issue.
This incoming SMS failed to be forwarded by the Messaging API to the registered callbackUrl. I don't see anything that the Messaging API did wrong and the response is 500, which leads me to believe that this is an issue internal issue with webtexting.
Here's the content of the message:
Here's what the Messaging API responded to the incoming message with:
Where the final bit of JSON is what the Messaging API received from the callbackUrl.
I can provided an exact copy of the forwarded JSON if you'd like, but it contains PII so I'd rather not.