Having the amount on the home screen without an indication of when it will be paid out leads to more trouble. Some providers see the amount and want to be paid the full amount right away (like Castle Rock). Explanations don't help, and it's confusing for the provider to hear why some of it's payable next week while the rest is in the next cycle. This happens because our payment period ends on Thurs midnight and they look at Dashboard on Sunday, they think they will also get paid for their Fri/Sat/Sun registrations.
If after we move to Wepay, if we can have a way to pull this data in real time from their actual wepay balance, it could reflect their pending + immediately payable amount, but right now, the pending amount doesn't always match what is going to be paid in next payment.
So I think we should remove the pending amount from dashboard for now.
Having the amount on the home screen without an indication of when it will be paid out leads to more trouble. Some providers see the amount and want to be paid the full amount right away (like Castle Rock). Explanations don't help, and it's confusing for the provider to hear why some of it's payable next week while the rest is in the next cycle. This happens because our payment period ends on Thurs midnight and they look at Dashboard on Sunday, they think they will also get paid for their Fri/Sat/Sun registrations.
If after we move to Wepay, if we can have a way to pull this data in real time from their actual wepay balance, it could reflect their pending + immediately payable amount, but right now, the pending amount doesn't always match what is going to be paid in next payment.
So I think we should remove the pending amount from dashboard for now.