search

AdguardTeam / AdGuardDNS

Public DNS resolver that protects you from ad trackers
https://adguard-dns.io/
GNU Affero General Public License v3.0
789 stars 62 forks source link

Mobile game Blue Archive suddenly stopped working with AdGuard DNS #601

Closed MichalPetryka closed 1 year ago

MichalPetryka commented 1 year ago

Platform

Android

Protocol

Regular

Do you use AdGuard app?

Yes I am (the issue happens also without it)

Your configuration

Poco F3 with Android 13

Traceroute to AdGuard DNS

n/a

Issue Details

Enable Adguard DNS in any way, even without the app. I can reproduce the issue by disabling the app and only using system settings. Try to launch the game. The game will usually crash during the loading screen. If not, it will crash within a few clicks in the menu.

Expected Behavior

Game works normally.

Actual Behavior

Game crashes constantly in 4 ways:

Screenshots

Info from known issue list: image Example crash on loading screen: image Blocked requests from the log (seems like it's requests to Nexon and Unity Cloud servers): image image image image

Additional Information

The issues started seemingly today. Seemingly AdGuard started blocking telemetry logging calls made by the game. I've been able to play the game fine for the past few years, I still could do it about 24h ago. All players that use AdGuard DNS seem to be experiencing this issue since support discord is full of people reporting it. Issue announcement from the publisher.

piquark6046 commented 1 year ago

@MichalPetryka Hi. Can you send more details with screenshots and steps to reproduce? Also, Did you sign in to the game?

MichalPetryka commented 1 year ago

@MichalPetryka Hi. Can you send more details with screenshots and steps to reproduce? Also, Did you sign in to the game?

@piquark6046 Updated the issue with more info. It's hard to give exact steps as the crashes happen randomly, either while loading or in the menu, but it's generally impossible to have the app work for longer than a minute or two. I was able to play the game fine before, so yes, I was signed in then.

piquark6046 commented 1 year ago

Can adding the following rules into your DNS user rules resolve your issue:

@@||log.ngsm.nexon.com^
@@||log.nexon.io^

I think that the game works normally if the above rules are applied and AdGuard Tracking Protection filter including the related rules is enabled.

MichalPetryka commented 1 year ago

I can confirm that it works after adding those (and switching to AdGuard Unfiltered servers so that the server itself doesn't return 0.0.0.0) makes the game work again.