These Domains need to be unblocked for my Shaw app to work

[ameshkov]

@Batman2814 commented on Mon Dec 12 2022

1.) www.google-analytics.com 2.) rum-collector-2.pingdom.net 3.) siteintercept.qualtrics.com 4.) rum-static.pingdom.net 5.) strack.shaw.ca 6.) cdn.appdynamics.com 7.) shaw.demdex.net 8.) cm.everesttech.net

As far as I know this is on Android.

[ameshkov]

Google Analytics and Qualtrics definitely won't be unblocked. Pingdom - maybe. Others need to be checked.

@Batman2814 you can unblock them in your own User rules.

[jellizaveta]

@Batman2814 Hello, we do not block these domains:

rum-collector-2.pingdom.net
siteintercept.qualtrics.com
rum-static.pingdom.net
strack.shaw.ca

Unfortunately, I can't register in this app. Could you please send the logs to filters@adguard.com?

[Batman2814]

can u tell me how to do that?

[jellizaveta]

1. Prepare to collect AdGuard log https://kb.adguard.com/en/android/solving-problems/log

2. Setup default system default DNS, enable DNS filtering in AdGuard DNS settings and reproduce this issue;

3. Sent the logs with issue link, time stamp and actual behavior(reproduced/not reproduced) to filters@adguard.com

4. Enable AdGuard DNS in DNS settings and disable DNS filtering

Repeat step 3.

[Batman2814]

when u say default system default dns do u mean system default in the app where it use internet service provider because I'm using Adgaurd Personal DNS on my router.

[Batman2814]

do u want me to collect adgaurd log when adguard personal dns is on or off in the Adguard Android App

[jellizaveta]

@Batman2814 If you unblock the domains you mentioned in your issue - does the app work correctly?

[Batman2814]

it does work correctly if i do unblock them. you want me to collect logs twice one with default Adgaurd DNS in the app on and one with Adgaurd Personal DNS on

[jellizaveta]

Okay, if your exceptions work, please leave them in your user filter. Of the domains you sent in the AdGuard DNS blocks only:

google-analytics.com
cm.everesttech.net
shaw.demdex.net.

But we can't exclude them because they are used for tracking and advertising.

[Batman2814]

In order for the app to work I have to allow tracking in order to use the app. is there a way to make the app work without it having to track me.

[jellizaveta]

You can try contacting the app support