AdGuard VPN for Android coudn't find any location while Windows version works well

[V-G62]

Please answer the following questions for yourself before submitting an issue.

• [X] I checked the knowledge base and found no answer
• [X] I checked to make sure that this issue has not already been filed

AdGuard VPN version

2.9.1

Operating mode

VPN

Which DNS server do you use?

Default

DNS protocol

Regular

Custom DNS

No response

Environment

- OS: Android 14
- Device:Samsung S21FE
- OS: Android 13
- Device: Android TV Box SharksTrade Mediaroom

Root access

• [ ] yes, I have it

Issue Details

Steps to reproduce:

1. Start app an login
2. Try to connect
3. Try to search locations
4. Try to do the same steps with the same settings on Windows notebook

Expected Behavior

No response

Actual Behavior

Step2 - infinitely waiting Step3 - no locations Step4 - OK, connected, many locations

Screenshots

Screenshot 1

Additional Information

No response

[Versty]

@V-G62 Hi!

We would like to take a look at the logs from your device. Please follow the steps below:

1. Enable debug logging: Settings -> General -> Advanced -> Logging level -> Extended.

2. Reproduce the problem, then remember the exact time it happened.

3. Collect logs: Settings -> General -> Advanced -> Export logs and system info.

4. Send this file to qa@adguard.com:

   • include [android] keyword and 479 in the subject of your email
   • specify the exact time when the issue occurred

[V-G62]

Hi, I've sent log to to qa@adguard.com 2 days ago. Now additional information. When I tried to connect my smartphone via wifi (to router), I received the message "no found location". Then I switched off wifi and tried via my mobile operator, AdGuard found many locations immediately.

[Versty]

@V-G62 Thank you for additional details. We have received log files from your device.

[Versty]

@V-G62 Unfortunately, not all the necessary information has been logged, so we need a new log record.

We would like you to follow the updated steps:

1. Enable debug logging: Settings -> General -> Advanced -> Logging level -> Extended.

2. Restart the application completely

3. Reproduce the problem, then remember the exact time it happened.

4. Collect logs: Settings -> General -> Advanced -> Export logs and system info.

5. Send this file to qa@adguard.com:

   • include [android] keyword and 479 in the subject of your email
   • specify the exact time when the issue occurred

[V-G62]

Couldn't reproduce the problem last two days. Maybe, the bug was on server side, and AdGuard team fixed it?

[Versty]

@V-G62 Could be the case. If the problem reoccurs please reopen this issue and let me know.

[V-G62]

Hi, Please reopen this case, I'll send two logs to qa@adguard.com: from 05.10.24 I can't connect the server, and from 06.10.24 I reset the phone, but couldn't find locations. The Windows version works well.

[Versty]

@V-G62 Thank you for providing new files! We are looking into this.