The application crashes after 20 minutes of operation.

[Eksol]

Please answer the following questions for yourself before submitting an issue.

• [X] I checked the knowledge base and found no answer
• [X] I checked to make sure that this issue has not already been filed

AdGuard VPN version

2.10

Operating mode

Integration with AdGuard

Which DNS server do you use?

AdGuard DNS

DNS protocol

None

Custom DNS

No response

Environment

- OS: Android 8.1.0 MIUI MiRoom 10.3.2
- Device: MiPad 4 Plus

Root access

• [X] yes, I have it

Issue Details

After 20 minutes work for youtube, the VPN connection is loss. The tray shows that the connection is stable. You open the AdguardVPN application and the application crashes.

Expected Behavior

The application is expected to operate stably.

Actual Behavior

The application crashes.

Screenshots

Screenshot 1

Additional Information

Logs have been sent to qa@adguard.com

[Eksol]

error log

java.lang.RuntimeException: Adding window failed at android.view.ViewRootImpl.setView(ViewRootImpl.java:764) at android.view.WindowManagerGlobal.addView(WindowManagerGlobal.java:356) at android.view.WindowManagerImpl.addView(WindowManagerImpl.java:94) at android.app.ActivityThread.handleResumeActivity(ActivityThread.java:3716) at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:2901) at android.app.ActivityThread.-wrap11(Unknown Source:0) at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1616) at android.os.Handler.dispatchMessage(Handler.java:106) at android.os.Looper.loop(Looper.java:173) at android.app.ActivityThread.main(ActivityThread.java:6651) at java.lang.reflect.Method.invoke(Native Method) at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:547) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:822) Caused by: android.os.DeadObjectException: Transaction failed on small parcel; remote process probably died at android.os.BinderProxy.transactNative(Native Method) at android.os.BinderProxy.transact(Binder.java:774) at android.view.IWindowSession$Stub$Proxy.addToDisplay(IWindowSession.java:791) at android.view.ViewRootImpl.setView(ViewRootImpl.java:752) ... 12 more

[Versty]

@Eksol Thank you for reporting!

In order to investigate this problem, we would like to take a look at the logs and system bug report from your device. Please follow the steps below:

1. Enable debug logging: Settings -> General -> Advanced -> Logging level -> Extended.

2. Wait for the crash to be reproduced, then remember the exact time it happened.

3. Collect application logs: Settings -> General -> Advanced -> Export logs and system info.

4. Collect system logs according to this guide.

5. Send both files to qa@adguard.com:

   • include [android] keyword and 492 in the subject of your email
   • specify the exact time when the issue occurred