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AdguardTeam / AdGuardVPNForWindows

AdGuard VPN Windows app open bug tracker
https://adguard-vpn.com/
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Exclusions not working for sub sub-domains #122

Closed sd3993 closed 3 years ago

sd3993 commented 3 years ago

If an exclusion is added like *.gov.in'

The following sites are working - epfindia.gov.in, uidai.gov.in

The following sites are not working - passbook.epfindia.gov.in, ask.uidai.gov.in

Aydinv13 commented 3 years ago

@sd3993 Have these subdomains been unblocked before with AdGuard VPN? Now I have passbook.epfindia.gov.in blocked due to security reasons both using VPN and not

sd3993 commented 3 years ago

@Aydinv13 Yeah passbook.epfindia.gov.in seems to be suffering from a temporary issue but these 2 websites "https://ask.uidai.gov.in" and "https://unifiedportal-mem.epfindia.gov.in" work fine without VPN but don't load when connected to VPN even with the *.gov.in exclusion. Screenshots attached.

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sd3993 commented 3 years ago

@Aydinv13 here's another example that is impossible to exclude. "https://app.vested.co.in"

Request you to please increase the priority of this issue as it requires me to completely disconnect from the VPN every time I need to use these frequently used sites.

Aydinv13 commented 3 years ago

We can't reproduce your issue so we need you to send us tracelogs:

  1. Shut down AdGuard VPN. Make sure that the service is not running as well. Open Task Manager → Services → Make sure that AdGuard VPN is turned off.
  2. Open the console (type 'cmd' in search (WIN + S) or 'run' command (WIN + R).
  3. Run the following command: "Program Files (x86)"\AdguardVpn\AdguardVpn.exe /trace
  4. Go to Settings → General → Advanced settings → Logging level → Write everything.
  5. Export logs via Settings → Main Actions → Export Logs.
  6. Send us these logs to devteam@adguard.com Also remember the time you reproduced the issue, please.