Its impossible to change e-mail in settings

[dvoot]

Please answer the following questions for yourself before submitting an issue.

• [X] I am running the latest version
• [X] I checked the documentation and found no answer
• [X] I checked to make sure that this issue has not already been filed

AdGuard VPN version

2.2.4 (1271)

Operating mode

None

Environment

- OS: Windows 10 Pro 22H2 build 19045.4046
- Other network-level software:

Issue Details

Steps to reproduce:

1. Go to settings https://my.adguardvpn-help.com/ru/account/settings
2. Select "Change e-mail"
3. Enter new email and password for curent AdGuard account
4. Click on "Change email"

Expected Behavior

E-mail is changed

Actual Behavior

Error: "Check one more time: password looks incorrect"

Screenshots

Screenshot 1:


Additional Information

No response

[AlexandrPkhm]

Hi @dvoot,

We have not been able to reproduce the issue. Please make sure you are using a correct password for your currently selected AdGuard account. If the issue persists, please let us know if you are connected to a VPN or using any other network related app/browser extension.

[adbuker]

@dvoot , does the issue related to the Windows AdGuard VPN application, have you any troubles with it?

[dvoot]

Hello,   No, issue is related to web-page  AdGuard Account | Settings (adguardvpn-help.com)   Screenshot is atteched   Best Regards,   Dmitry  

Среда, 6 марта 2024, 11:53 +03:00 от adbuker @.***>:     @dvoot , does the issue related to the Windows AdGuard VPN application, have you any troubles with it? — Reply to this email directly, view it on GitHub , or unsubscribe . You are receiving this because you were mentioned. Message ID: <AdguardTeam/AdGuardVPNForWindows/issues/638/1980372057 @ github . com>    

Дмитрий Воронцов Отправлено из Почты Mail.ru  

[dvoot]

Hello.   I am absolutely sure that password I use is correct one. I am authorized in AdGuard with Google account @.*** So I enter the password of the mentioned account when trying to change the e-mail. See screenshots attached. The problem occurs both with VPN (via desktop Windows application) and without VPN connection.   Best egards,   Dmitry  

Понедельник, 4 марта 2024, 17:59 +03:00 от Alexandr @.***>:     Hi @dvoot , We have not been able to reproduce the issue. Please make sure you are using a correct password for your currently selected AdGuard account. If the issue persists, please let us know if you are connected to a VPN or using any other network related app/browser extension. — Reply to this email directly, view it on GitHub , or unsubscribe . You are receiving this because you were mentioned. Message ID: <AdguardTeam/AdGuardVPNForWindows/issues/638/1976776976 @ github . com>    

Дмитрий Воронцов Отправлено из Почты Mail.ru  

[dvoot]

Please check attached link demonstrating the problem https://youtu.be/eV89pckjpuw  

Понедельник, 11 марта 2024, 14:50 +03:00 от Дмитрий Воронцов @.>:   Hello.   I am absolutely sure that password I use is correct one. I am authorized in AdGuard with Google account @. So I enter the password of the mentioned account when trying to change the e-mail. See screenshots attached. The problem occurs both with VPN (via desktop Windows application) and without VPN connection.   Best egards,   Dmitry  

Понедельник, 4 марта 2024, 17:59 +03:00 от Alexandr < @.*** >:     Hi @dvoot , We have not been able to reproduce the issue. Please make sure you are using a correct password for your currently selected AdGuard account. If the issue persists, please let us know if you are connected to a VPN or using any other network related app/browser extension. — Reply to this email directly, view it on GitHub , or unsubscribe . You are receiving this because you were mentioned. Message ID: <AdguardTeam/AdGuardVPNForWindows/issues/638/1976776976 @ github . com>    

Дмитрий Воронцов Отправлено из Почты Mail.ru      

Дмитрий Воронцов Отправлено из Почты Mail.ru