Program won't open or Uninstall.

joehannsenn commented 1 month ago

Please answer the following questions for yourself before submitting an issue.

[X] I checked the knowledge base and found no answer
[X] I checked to make sure that this issue has not already been filed

AdGuard VPN version

2.4.1432.0

Environment

- OS: Windows 11, 23H2 
- Other network-level software: AdGuard DNS Adblocker. I also have WireShark installed but it's not active.
- HP Envy 13-ba1010nr

Which DNS server do you use?

AdGuard DNS

Custom DNS

No response

Use Wintun

[ ] yes, I do

Issue Details

Steps to reproduce:

Try to launch the application through the start menu. Fail.
Try to launch as administrator. Fail
Try to install new version using executable... "Adguard VPN is already installed."
Try to uninstall current version through settings. Computer thinks for a bit but nothing changes.
Try to uninstall current version through control panel. Nothing.
Try to uninstall current version using an online guide to Force Uninstall:

wmic wmic:root\cli>product get name This of course, produces no helpful results.
Decide to find a new VPN service for your PC because AdGuard VPN on Windows is incredibly flaky.

Expected Behavior

No response

Actual Behavior

This feels redundant. Clearly I just want the program to open. At an absolute bare minimum I expect it to be uninstallable.

Screenshots

Screenshot 1

Additional Information

No response

Aydinv13 commented 1 month ago

@joehannsenn Hi there!

Please grab the current logs from %programdata%/adguardvpn (compress the Logs folder and send to devteam@adguard.com) As a temporary solution, please try the uninstall utility and reinstall the app after that.

Aydinv13 commented 1 month ago

@joehannsenn any news on that?

joehannsenn commented 1 month ago

Have not a chance to try it yet but I'll keep you updated when I do in the next day or so

On Mon, Jul 15, 2024, 2:16 AM Aydin Baydarov @.***> wrote:

@joehannsenn https://github.com/joehannsenn any news on that?

— Reply to this email directly, view it on GitHub https://github.com/AdguardTeam/AdGuardVPNForWindows/issues/707#issuecomment-2227935011, or unsubscribe https://github.com/notifications/unsubscribe-auth/A5HFPD2HXQUWKMNC3E6NFD3ZMOANVAVCNFSM6AAAAABKWBTGZKVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDEMRXHEZTKMBRGE . You are receiving this because you were mentioned.Message ID: @.***>

REZlDENT commented 1 month ago

same problem

Aydinv13 commented 1 month ago

@REZlDENT Hi, take a look at my message please

Aydinv13 commented 1 month ago

I'll leave this issue closed due to no activity. Can be reopened anytime.

AdguardTeam / AdGuardVPNForWindows