High RAM consumption

[QuiXMaDe]

Please answer the following questions for yourself before submitting an issue.

• [X] I checked the knowledge base and found no answer
• [X] I checked to make sure that this issue has not already been filed

AdGuard VPN version

2.4.0 (1475)

Environment

- OS: Windows 11 (23H2)
- Other network-level software: no

Which DNS server do you use?

Default

Custom DNS

No response

Use Wintun

• [ ] yes, I do

Issue Details

Steps to reproduce:

1. Starting Adguard with connecting to Stockholm
2. Watching YouTube via Yandex.Browser
3. YouTube stops loading videos and the program starts "eating" RAM
4. All system crashing with next error: Application pop-up: Windows - Low Virtual Memory : The system is running low on virtual memory. To ensure that Windows continues to function properly, increase the size of the virtual memory paging file. For more information, see the built-in help. P.S. RAM: 16GB; Pagefile: 8GB+16GB

Expected Behavior

No response

Actual Behavior

All applications and the system are crashing

Screenshots

Screenshot 1

 

Additional Information

No response

[AlexandrPkhm]

Hi @QuiXMaDe,

Unfortunately, we were unable to reproduce this issue on our end. Could you please try to record the application logs? We need them to diagnose and troubleshoot this issue.

Here's what we need you to do:

1. Go to Settings → App settings → Logging level → Record everything.
2. Reproduce the problem, then remember the exact time it happened.
3. Open Support tab → Export logs and system info.
4. Send the archive to qa@adguard.com:
   • include [windows] keyword and ISSUE_NUMBER in the subject of your email
   • specify the exact time when the issue occurred

[AlexandrPkhm]

@QuiXMaDe Could you please let us know if you were able to reproduce the issue and record the logs?

[QuiXMaDe]

@AlexandrPkhm, Sent a letter to the address you provided.