hotstar.com

[adguard-bot]

Issue URL (Ads)

http://hotstar.com/in/

Comment

When I play any content on hotstar.com (Disney+ Hotstar Streaming Platform) AdGuard can't block any Ads on the website anymore. Any shows or movies I play it shows ads even AdGuard enabled and Filters updated to the latest version.

Screenshots

Screenshot 1


System configuration

Information	value
AdGuard product:	AdGuard Browser extension v4.1.56
Browser:	Chrome
Stealth mode:	disabled
Filters:	Ad Blocking: AdGuard Base Privacy: AdGuard Tracking Protection Annoyances: AdGuard Annoyances, AdGuard Cookie Notices, AdGuard Popups, AdGuard Mobile App Banners, AdGuard Other Annoyances, AdGuard Widgets Security: Online Malicious URL Blocklist, NoCoin Filter List
Other extensions used:	Adobe Acrobat Chrome Extension and TouchVPN Chrome Extension

[zloyden]

There is no access to the site even with VPN on my end. @AdamWr please take a look at this.

[AdamWr]

I don't have access as well - https://github.com/AdguardTeam/AdguardFilters/issues/151676#issuecomment-1562515920

[adguard-bot]

Issue URL (Incorrect Blocking)

http://hotstar.com

Comment

Username: @mranuraggarg

I have the adguard active with default settings and then connect to India server provided by the ExpressVPN. With this setting I am not able to load hotstar.com and jiocinema.com OTT websites from India. Even if I stop or quit adguard websites does not work. They start working only after removing the adguard application from mac and restarting the browser or changing the browser.

Screenshots

Screenshot 1


Screenshot 2


System configuration

Information	value
AdGuard product:	AdGuard for Mac v2.11.0.1292
Browser:	Safari
Stealth mode options:	Hide your search queries, Send Do-Not-Track header, Remove X-Client-Data header from HTTP requests, Strip URLs from tracking parameters, Self-destructing third-party cookies (), Block Push API, Block Location API, Block Java
DNS filtering:	server: AdGuard DNS filters: AdGuard DNS filter
Filters:	Ad Blocking: AdGuard Base Privacy: AdGuard Tracking Protection Social Widgets: AdGuard Social Media Other: Filter unblocking search ads and self-promotion
Userscripts:	disabled
Other extensions used:	Norton Antivirus, ExpressVPN

[jellizaveta]

@mranuraggarg Hello. On your device, are antivirus and AdGuard mutually excluded from filtering each other?

[mranuraggarg]

@jellizaveta thanks for the reply. I am not sure if that is the case. If it has to be set manually in adguard then definitely I have not done so. Also, I just got the subscription for Adgaurd-VPN and it is also showing the same behaviour. It might be related to adguard filtering only as on other VPN with Norton Hotstar works fine.

[jellizaveta]

I think this problem may be related to version compatibilities. If you have macOS Big Sur, you might find this article useful: https://adguard.com/kb/ru/adguard-for-mac/solving-problems/big-sur-issues/ Since this problem is not filter related, please email support@adguard.com to find out the cause.

[mranuraggarg]

Thanks, I will do that. Although I am using macOS Ventura 13.4.1. Also, this behaviour is across the platforms. I have checked it on latest iOS and android also.