pluto.tv

[adguard-bot]

Issue URL (Incorrect Blocking)

https://pluto.tv/ca/live-tv/638e10de75c3a30007092693

Comment

When any type of ad filtering/blocking is enabled (adblocking or dns blocking), Pluto.TV is broken and will not play continuously.

Steps:

Enable normal Adblocking and/or DNS filtering Go to Pluto.TV Wait a few minutes (timing is different) and when an Ad is supposed to play, it errors out. Username: @trymion

Screenshots

Screenshot 1


Screenshot 2


Screenshot 1 with AdGuard disabled


System configuration

Information	Value
AdGuard product:	AdGuard for Windows v7.18.0 nightly 6 (4771)
System version:	Windows 10 22H2
Browser:	Chrome
License type:	paid
AdGuard driver:	WFP
Stealth mode options:	Block WebRTC, Block Push API, Block Location API, Strip URLs from tracking parameters, Hide your search queries, Send Do-Not-Track header, Remove X-Client-Data header from HTTP requests, Protect against DPI, Self-destructing third-party cookies (180), Disable cache for third-party requests, Block trackers, Disable WAP Push Message Routing Service, Disable Windows Defender automatic samples submission, Disable Windows Telemetry, Turn off Advertising ID
DNS filtering:	server: System filters: AdGuard DNS Filter
Filters:	Ad Blocking: AdGuard Base Privacy: AdGuard URL Tracking, AdGuard Tracking Protection Social Widgets: AdGuard Social Media Annoyances: AdGuard Cookie Notices, AdGuard Popups, AdGuard Mobile App Banners, AdGuard Other Annoyances, AdGuard Widgets Language-specific: AdGuard French, AdGuard Russian, AdGuard Chinese, AdGuard German, AdGuard Japanese, AdGuard Spanish/Portuguese, EasyList Italy, Hungarian, ABPVN List, List-KR, Frellwit's Swedish Filter
Userscripts:	https://github.com/RichKMLS/Old-Reddit-Redirect/raw/main/oldRedditRedirect.user.js https://update.greasyfork.org/scripts/23661/Youtube%20HD.user.js https://userscripts.adtidy.org/beta/assistant/4.3/assistant.user.js https://userscripts.adtidy.org/beta/popup-blocker/2.5/popupblocker.user.js
Referrer:	https://pluto.tv/ca/live-tv/638e10de75c3a30007092693
Other extensions used:	No AV, Dark Reader, Imagusmod, BetterTTV, Youtube Redux

Import issue configuration (AdGuard for Windows)

Import

[Alex-302]

@trymion Please clarify - is the problem only with the broken image? Is the video working properly?

[Alex-302]

I don't know how to reproduce it - started to watch https://pluto.tv/us/on-demand/movies/629ff609cb032400134d42bc

Could you please right click in that image => Inspect and show screenshot of HTML?

[trymion]

Hi Alex-302. sorry for the late reply. the video stops working when that "broken image" comes up. i feel like it's trying to load an ad but it can't and so just stops working altogether. i have to refresh to get it to work - for a few minutes before it happens, or turn off DNS filtering off to get it to work without issues.

with your link, i've not tested the "ondemand" part of the website. all of this has been when watching anything on the "live tv" portion.

here's the screenshot you're asking for -- hopefully the correct one.

[trymion]

as an update, i just tried "reset settings to default" just to eliminate that there was some errant setting screwing things up and beacuse you were saying you couldn't reproduce it. so i started thinking maybe adguard needed a reset.

unfortunately, i still get the same issue if DNS filter is on or adguard is enabled for Pluto.TV. I have to disable DNS filtering and exclude pluto.tv from filtering before it works properly on my system.

[Alex-302]

@trymion I reproduced this problem now. Maybe they did not try to show me ads 🤷🏻‍♂️ It seems it is caused by a regular filters, not by DNS. Will be fixed today (Friday).

[trymion]

i just wanted to update on this -- it still seems like i'm having issues with it. i've reset adguard back to defaults and without touching anything else, it still errors out the same way as above. there is a difference, though -- it seems to take longer for it to happen whereas before it was within a couple of minutes on their LiveTV area. Sometimes i'll get an advertisement, and sometimes it seems to just error out like above (there was an error, etc., etc.).

edit: i've noticed that it seems to error out when this domain is trying to be called. i'm going to try unblocking it and seeing if it still happens.

edit2: still happens. but it does seem to be connected somehow. as soon as these "datadog" entries appeared on the filtering log, my pluto.tv tab errored out with the visuals as seen above. i see it says stuff about "nordvpn" and i have a chrome extension installed but it is not in use during these tests.

edit3: the only thing that solved this for me again is turning off DNS filtering. as long as i keep that off, everything works as it should.

[trymion]

so, i thought i'd try something different. i completely disabled Adguard on my devices. 2 phones (Adguard for Android), 1 laptop (Adguard for WIndows), 1 desktop (Adguard for Windows).

i set the DNS to AdguardDNS through my router, so all my devices are using AdguardDNS.

I went to Pluto.TV on all of them. Using the same channel (in this case, CSI:New York) so that they're all served ads at the exact same time.

After about 10-15 minutes, they all errored out at the same time with the same errors as my original post. The website says there's an error and the video stops playing.

I'm still convinced that there's something at the DNSblocking level that's breaking Pluto.TV

[Alex-302]

Thanks for the info, will check with DNS. But do you see any difference after July 17 and before?

[trymion]

Thanks for the info, will check with DNS. But do you see any difference after July 17 and before?

unfortunately not. even when i reset adguard to defaults (settings and advanced settings, if i ever chanegd anything in there) and go straight to Pluto.TV, it still errors out on my end. i have to disable DNS filtering in order to get it to work. i just triple checked again (reset to defaults, enable HTTPS filtering, load pluto.tv and wait a while) and it error out.

my only doubt is that i can't find anyone else with this issue yet somehow I can reproduce it on every device i have.

[Alex-302]

What about the case with regular filters, but without DNS filtering?

[trymion]

Oh -- everything works perfectly without DNS filtering, out of the box now. I believe i had to whitelist Pluto.TV and disable DNS filtering prior to this update in order for it to work, but now I only need to turn DNS filtering off.