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AdguardTeam / AdguardForAndroid

Open bug tracker for Android version of AdGuard.
https://adguard.com/
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Adguard eventually breaks access to internet. #2159

Closed retrobenny closed 4 years ago

retrobenny commented 6 years ago

I have had this happen once before where I had to delete/uninstall Adguard then install a fresh copy to fix it,and that is excrutiatingly frustating because I lose out on the stats I built up.

Please try to look into this and add a feature to cleanse Adguard so people don't have to uninstall it whenever it starts being retarded.

I turned off adblocking with it and the internet started working again instead of giving me DNS errors. I have both ipv4 and ipv6 set to CloudFlare's numbers when adblocking is enabled.

This is on an Nvidia Shield TV Pro (2015) with OTA 6.3 Android Nougat with no major issues,only the irritating keyboard language app (English missing) bug.

karina-archazh commented 6 years ago

Hi! As a temporary solution please try to write down our AdGuard Standart DNS address on your Nvidia Shield.

TheHasagi commented 6 years ago

https://adguard.com/adguard-dns/overview.html

ameshkov commented 6 years ago

So basically you'd like a way to reset the app settings without losing stats?

I turned off adblocking with it and the internet started working again instead of giving me DNS errors. I have both ipv4 and ipv6 set to CloudFlare's numbers when adblocking is enabled.

Do you mean that you've disabled AG completely or smth else?

retrobenny commented 6 years ago

I just touched/clicked the on button in the main part of the app so that Adguard protection would be turned off then internet worked again until enabling protection again.

Uninstalling Adguard and installing it again fixes the problem for a few months or longer until it creeps up again.

ameshkov commented 6 years ago

Weird stuff. If you're still able to reproduce that issue, could you please record AG log?

Here's what needs to be done:

  1. Settings -> advanced -> logging level -> switch to "record everything"
  2. Reproduce the issue
  3. Settings -> advanced -> export logs
  4. Send the file to devteam at adguard.com
retrobenny commented 6 years ago

I don't think it will be all that possible because its highly unpredictable when it decides to happen and I have also been running into internet problems with the ISP connection itself failing multiple times per week lately as even my laptop lost internet as well multiple times and I don't have full blown Adguard on the laptop,just the Chrome extension and a modded hosts file.

I feel like the problem could be caused by filter build-up for the stats to begin with or something about DNS caching or whatever Adguard may be doing if it stores something with the VPN that may eventually make it bug out.

I wonder if DNS flushing could be done since on Windows,you can make a batch file that flushes DNS to help deal with performance if issues arise from the hosts file mod.

ameshkov commented 6 years ago

In theory, AG just can't blow up by itself, that's why I need logs in the first place :)

I understand that it's not possible at the moment, but it'd really help if you collect logs when this happens eventually.

I wonder if DNS flushing could be done since on Windows,you can make a batch file that flushes DNS to help deal with performance if issues arise from the hosts file mod.

Just in case, what's your AG exact configuration? Anything different from defaults?