maxikuzmin
commented
1 year ago @ocebir31 I'm sorry, but we need a contract number to check, which we don't have. So you can go into the intercom app, but you can't connect to it?
To troubleshoot this issue, we need to get additional logs.
Here's what we need you to do:
- Collect the debug log as it's explained here;
- Remember the exact time when the issue was reproduced. We will need it to find the corresponding records in the log file;
- Additionally, capture the system bug report after reproducing the issue. Here's the instruction;
- Send both files to devteam@adguard.com. Mention the Github issue number and the exact time when the issue was reproduced.
AdamWr
ocebir31
@adguard-bot commented on Sun Jan 01 2023
Issue URL (Incorrect Blocking)
https://portal.myadt.co.uk/s/login/?ec=302&startURL=%2Fs%2F
Comment
Screenshots
Screenshot 1
Screenshot 2
System configuration
AdGuard Mobile Ads,
AdGuard Base
Privacy:
AdGuard URL Tracking,
AdGuard Tracking Protection
Social Widgets:
AdGuard Social Media
Annoyances:
AdGuard Annoyances
Security:
Online Malicious URL Blocklist
@ocebir31 commented on Mon Jan 02 2023
Hi apologies, i didnt provide further detail as i assumed you could retrieve it from my ticket number. Adguard is blocking the ADT smart services video doorbell connection although I have completely turned it off in app management. Please see attached screen recording
@ocebir31 commented on Tue Jan 03 2023
I am unable to attach screen recording, please provide an email so I can forward. Thanks
@AdamWr commented on Tue Jan 03 2023
Hello,
Could you please check if it works correctly if you disable all filter lists? And could you please answer a question if this issue occur on the website or in the app?
Send it here - filters@adguard.com, please.
@ocebir31 commented on Tue Jan 03 2023
Hi,
I have sent screen recording as requested. Also provided below commentary.
"It is a weird bug I have tried various things with the support team including disabling all filters. I have sent them filter logs as well and nothing seems to be blocking it. The issue is in relation to the application"
Thanks Oz
Sent from Outlook for Androidhttps://aka.ms/AAb9ysg
From: Adam @.> Sent: Tuesday, January 3, 2023 4:06:02 PM To: AdguardTeam/AdguardFilters @.> Cc: ocebir31 @.>; Comment @.> Subject: Re: [AdguardTeam/AdguardFilters] portal.myadt.co.uk (Issue #138914)
Hello,
Could you please check if it works correctly if you disable all filter lists? And could you please answer a question if this issue occur on the website or in the app?
I am unable to attach screen recording, please provide an email so I can forward. Thanks
Send it here - @.**@.>, please.
— Reply to this email directly, view it on GitHubhttps://github.com/AdguardTeam/AdguardFilters/issues/138914#issuecomment-1369945333, or unsubscribehttps://github.com/notifications/unsubscribe-auth/AMKIOTCK53BRLQJPZ2TNV7DWQRE6VANCNFSM6AAAAAATOGJGRA. You are receiving this because you commented.Message ID: @.***>
@AdamWr commented on Wed Jan 04 2023
Thank you. I have received message and watched the video. It's really weird issue and if it occurs even with all filters disabled, then it's rather not related to filters, so I will move this issue to a different repository.