maxikuzmin
commented
5 months ago @AntiAd please try to exclude the app from filtering You need to go to: App management -> VOIP -> disable "Route traffic through AdGuard"
Please let me know the result
Closed AntiAd closed 5 months ago
maxikuzmin
commented
5 months ago @AntiAd please try to exclude the app from filtering You need to go to: App management -> VOIP -> disable "Route traffic through AdGuard"
Please let me know the result
AntiAd
commented
5 months ago @maxikuzmin Thanks for your response, but obviously, it is not a solution. As explained, "the problem will be solved by disabling AdGuard", or excluding the apps to be protected by AdGuard. It is an indicator that the problem arises by AdGuard, but "it ends up drowning in a sea of Ads." I hope for a solution for this AdGuard bug leading to the Expected Behaviour, which is "blocking Ads in VOIP apps such as TextNow, 2ndLine, FreeText, etc., without interrupting their functionality."
Maghsad
commented
5 months ago The same frustrating problem for over one year. Purchased AdGuard just to filter such Ads. It worked at the beginning but led to absolute dissatisfaction since the problem is not solved yet. The problem started with 2ndLine, and after several months expanded to Textnow.
Considering user complaints on other platforms such as Reddit, some of which go back several years ago, this is a serious AdGuard Bug and is supposed to be considered as P1.
maxikuzmin
commented
5 months ago @Maghsad if similar issues are observed with other apps, please open a new issue and provide details of the problem and steps to reproduce it
maxikuzmin
commented
5 months ago @AntiAd it would be nice to get your logs.
Enable debug logging: Settings -> General -> Advanced -> Logging level -> Debug
Reproduce the issue, then remember the exact time when it happened
Collect logs:
Settings -> General -> Advanced -> Export logs and system info
maxikuzmin
commented
5 months ago @AntiAd I checked the Talk 360 app, the calls are going well, no problems, the Talk 360 app also uses VOIP
Maghsad
commented
5 months ago @AntiAd: As mentioned by @maxikuzmin, I am also not quite sure VOIP is the best term for categorizing this serious AdGuard bug, as anybody may mistakenly refer to apps which are not affected by this serious bug such as WhatsApp and Telegram, etc. Maybe "virtual phone number" or something similar would be a better term.
@maxikuzmin: I faced this problem with all apps mentioned in this bug report:
The problem is the same as what is described in this bug report (Extremely long delay in making and answering calls, leading to missing calls). It may be worth mentioning that Textnow and 2ndLine seem so similar that they may use the same technologies (same company or holding?). Based on my experience, 2ndLine seems like the playground of Textnow as the problems first start in 2ndLine and then expand to TextNow. It is almost impossible to make calls with 2ndLine while AdGuard is on (or 2ndLine traffic passing through AdGuard). Please let me know if I should report it in a separate support request.
maxikuzmin
commented
5 months ago @Maghsad can I ask you to send debug logs as indicated in the instructions above? Unfortunately I don't have the ability to check the specified applications. As far as I know, a similar bug was fixed 3 years ago, but we need to see the logs to fully understand it
maxikuzmin
commented
5 months ago @Maghsad @AntiAd any news?
maxikuzmin
commented
5 months ago @AntiAd for the moment, I’m closing this issue. You can reopen the issue in the future if the problem persists
Please answer the following questions for yourself before submitting an issue
AdGuard version
4.3.1
Environment
HTTPS filtering
Root access
Integration with AdGuard VPN
Routing mode
Local VPN
Ad Blocking
AdGuard Base filter, AdGuard Mobile Ads filter, EasyList
Privacy
AdGuard Tracking Protection filter, AdGuard URL Tracking filter, EasyPrivacy, Legitimate URL Shortener, Peter Lowe's Blocklist, Fanboy's Anti-Facebook List, Fanboy's Anti-thirdparty Fonts
Social
AdGuard Social Media filter, Fanboy's Social Blocking List
Annoyances
AdGuard Annoyances filter, AdGuard Cookie Notices filter, AdGuard Popups filter, AdGuard Mobile App Banners filter, AdGuard Other Annoyances filter, AdGuard Widgets filter, Adblock Warning Removal List, Fanboy's Annoyances, I don't care about cookies, EasyList Cookie List, Dandelion Sprout's Annoyances List
Security
Online Malicious URL Blocklist, NoCoin Filter List
Language-specific
No response
Other
Filter unblocking search ads and self-promotion, AdGuard DNS filter, AdGuard Experimental filter
Which DNS server do you use?
AdGuard DNS
DNS protocol
DNS-over-HTTPS
Custom DNS
No response
What Stealth Mode options do you have enabled?
No response
Issue Details
Steps to reproduce:
Expected Behavior
Blocking Ads in VOIP apps such as TextNow, 2ndLine, FreeText, etc., withoutght interrupting their functionality
Actual Behavior
AdGuard for Android has disturbed VOIP apps such as TextNow, 2ndLine, TextFree, etc., so badly that it literally makes them impossible to use: Turning AdGuard on causes extremely long delays when:
The problem will be solved by disabling AdGuard, but it ends up drowning in a sea of Ads. Tested on Android 10 to 14. The problem is much more severe in newer versions (i.e., Android 14).
Note: This problem is not observed in iOS.
Screenshots
No response
Additional Information
No response