Open TigerBeanst opened 4 months ago
@TigerBeanst Could you add detailed steps on how to reproduce this issue? Please add an info about Shizuku mode as well.
I was just about to write the same problem because I bounced with automatic messages from support. I identified an issue where if some other app messes with something on the connections (e.g. another VPN app) adguard sometimes freezes and you can't turn on protection manually or automatically. You must kill adguard to enable protection. I probably also know the reason for this, I checked in the root logs adguard access and it is in proxy mode requested only once at adguard startup, if something changes in the connection later, adguard does not request root access and is not able to set Internet system routes. The solution is to request root rights in proxy mode every time when adguard disables protection for some reason.
Ref
@TigerBeanst Does the issue persist on latest version of AdGuard (4.6.1)?
@TigerBeanst Any updates?
@playaz44 Could you also check with AdGuard for Android 4.6.1?
@playaz44 Could you also check with AdGuard for Android 4.6.1?
Hello, yes, the problem persists. I have pixel 7 pro root without sizuku
@playaz44
adguard sometimes freezes and you can't turn on protection manually or automatically. You must kill adguard to enable protection. I probably also know the reason for this, I checked in the root logs adguard access and it is in proxy mode requested only once at adguard startup, if something changes in the connection later, adguard does not request root access and is not able to set Internet system routes. The solution is to request root rights in proxy mode every time when adguard disables protection for some reason.
Are you allowing root access for AdGuard for the Once
or Forever
time period while starting the protection?
@TigerBeanst Any updates?
Sorry about being late. I have tried 4.7.10(10212591), it still lose my network.
@TigerBeanst @playaz44 We would like to take a look at the logs from your devices. Could you please collect the logs and send the file to our email following the steps below?
Enable debug logging: Settings -> General -> Advanced -> Logging level -> Debug
Wait for the issue to be reproduced, then remember the exact time when it happened
Collect logs: Settings -> General -> Advanced -> Export logs and system info
Send this file to devteam@adguard.com:
5338
number in the subject@Versty Sent ;)
@TigerBeanst We are currently examining your logs and see that you have changed logging level to debug at 19:58:34. Did you experience the issue with network loss after that point and up until the time you exported the logs?
@playaz44
adguard sometimes freezes and you can't turn on protection manually or automatically. You must kill adguard to enable protection. I probably also know the reason for this, I checked in the root logs adguard access and it is in proxy mode requested only once at adguard startup, if something changes in the connection later, adguard does not request root access and is not able to set Internet system routes. The solution is to request root rights in proxy mode every time when adguard disables protection for some reason.
Are you allowing root access for AdGuard for the
Once
orForever
time period while starting the protection?
Root rights for adguard it's granted forever. The problem I wrote about is that adguard get root rights once at the start of the app and later never again ask for root perms.
//edit: I sent logs and provided the time of adguard crashed in email
@TigerBeanst We are currently examining your logs and see that you have changed logging level to debug at 19:58:34. Did you experience the issue with network loss after that point and up until the time you exported the logs?
Yes
I sent logs to support email almost a month ago highlighting this issue, can someone check it out?
@playaz44 We have received and examined your logs, thank you! Currently we are trying to reproduce this issue on our side and are looking for a proper fix.
@TigerBeanst @playaz44 Please disable the IPv6 filtering
option in the low-level settings and monitor the application behavior for a while. Let me know if the issue persists.
@TigerBeanst @playaz44 Please disable the
IPv6 filtering
option in the low-level settings and monitor the application behavior for a while. Let me know if the issue persists.
After disabling ipv6 filtering the problem is resolved. Is the problem known or do I have open a new issue?
@playaz44 Glad to hear that the temporary solution helped. Will be resolved in this issue, so no need to create a new one.
@playaz44 Does this issue reproduce on your device in Local VPN operating mode with enabled IPv6 filtering
option?
@playaz44 Does this issue reproduce on your device in Local VPN operating mode with enabled
IPv6 filtering
option?
I tested ipv6 filtering enabled in auto proxy and local vpn mode, the problem only occurs in auto proxy mode. On a local VPN, everything works as it should.
@playaz44 Would you mind sending more logs from your device in auto proxy mode with enabled IPv6 filtering
?
We need it in order to find and eliminate the exact cause.
If so, please follow the steps:
Enable debug logging: Settings -> General -> Advanced -> Logging level -> Debug.
Reproduce the problem, then remember the exact time when it happened.
Collect logs: Settings -> General -> Advanced -> Export logs and system info.
Send this file to qa@adguard.com:
[android]
keyword and 5338
in the subject of your email@playaz44 Would you mind sending more logs from your device in auto proxy mode with enabled
IPv6 filtering
? We need it in order to find and eliminate the exact cause.If so, please follow the steps:
Enable debug logging: Settings -> General -> Advanced -> Logging level -> Debug.
Reproduce the problem, then remember the exact time when it happened.
Collect logs: Settings -> General -> Advanced -> Export logs and system info.
Send this file to qa@adguard.com:
- include
[android]
keyword and5338
in the subject of your email- specify the exact time when the issue occurred
@Versty 4 days with IPv6 filtering enabled and I can't reproduce this issue, it looks like it's been magically fixed.
Please answer the following questions for yourself before submitting an issue
AdGuard version
4.4.189(10171804)
Environment
HTTPS filtering
Root access
Integration with AdGuard VPN
Routing mode
Automatic proxy
Which DNS server do you use?
Custom DNS
DNS protocol
None
Custom DNS
127.0.0.1:1053
Issue Details
Base on #5287 , I create a new issue here. https://github.com/AdguardTeam/AdguardForAndroid/issues/5287#issuecomment-2134839064