Adguard does not start automatically

[dnaug]

Please answer the following questions for yourself before submitting an issue

• [X] Filters were updated before reproducing an issue
• [X] I checked the knowledge base and found no answer
• [X] I checked to make sure that this issue has not already been filed

AdGuard version

4.5.17

Environment

• OS version: Android 14
• Device: Motorola g24

HTTPS filtering

• [X] yes, I do

Root access

• [ ] yes, I have it

Integration with AdGuard VPN

• [X] yes, I do

Routing mode

Local VPN

Ad Blocking

AdGuard Mobile Ads filter

Privacy

AdGuard Tracking Protection filter, AdGuard URL Tracking filter

Social

AdGuard Social Media filter

Annoyances

No response

Security

No response

Language-specific

AdGuard German filter

Other

No response

Which DNS server do you use?

Automatic DNS

DNS protocol

DNS-over-HTTPS

Custom DNS

No response

What Stealth Mode options do you have enabled?

Block trackers

Issue Details

Steps to reproduce: 1. 2. 3.

Expected Behavior

No response

Actual Behavior

I use Adguard on the Motorola g24. Everything works so far, but Adguard does not start automatically when I turn on the Motorola. The "Start Adguard when system starts" switch is activated (green). If I start Adguard manually after the system starts, I can still see Adguard turning itself on from red to green), then the protection is activated. Why is Adguard not starting automatically when the smartphone starts?

Screenshots

Screenshot 1

 file:///home/dn/Bilder/Bilder%202024/Screenshot_20240630-144413.png  

Additional Information

I use Adguard on the Motorola g24. Everything works so far, but Adguard does not start automatically when I turn on the Motorola. The "Start Adguard when system starts" switch is activated (green). If I start Adguard manually after the system starts, I can still see Adguard turning itself on from red to green), then the protection is activated. Why is Adguard not starting automatically when the smartphone starts?

[maxikuzmin]

@dnaug please clarify, did you allow "Background" in system settings as instructed?

[dnaug]

Yes, it is allowed!

[maxikuzmin]

@dnaug @slythrn unfortunately I don't have a Motorola device. Could you please record the HAR logs as instructed and send to devteam@adguard.com? Please be sure to include the time the problem recurred and the issue number 5389

[maxikuzmin]

@dnaug @slythrn

Could you please record debug logs?

• Enable debug logging:

Settings -> General -> Advanced -> Logging level -> Debug

• Reproduce steps, then remember the exact time when it happened

• Collect logs:

Settings -> General -> Advanced -> Export logs and system info

Sent this file to devteam@adguard.com: mention the 5389 number in the subject specify the exact time when the issue occurred

[maxikuzmin]

@slythrn thanks, we will look into your logs, it will take us some time

[maxikuzmin]

@slythrn the logs show that AdGuard started at 06:04:33 Could you please record new logs with time indication, because without timings it's hard to understand. Also clarify, when you start the device there is also no information in the system tray that AdGuard is running?

[maxikuzmin]

@slythrn you won't be able to test it again on the motorola device?

[dnaug]

I tried again with program version 4.6.1. It still doesn't work. To clarify again, Adguard starts but is not activated. When I tap the app, the switch jumps from red to green. This applies to the Motorola g24. On the Motorola Edge 40 Neo, Adguard works perfectly and starts completely automatically when the smartphone starts.

[maxikuzmin]

@dnaug please repeat the steps and record new logs, don't forget to specify the time of reproduction of the problem. As I wrote earlier, it is difficult to understand the problem without understanding the time of problem repetition

[maxikuzmin]

@dnaug any news?

[maxikuzmin]

@slythrn do you have a Motorola device too?

[dnaug]

@dnaug any news?

I have created a new protocol.

11:17 a.m. device switched on

11:18 a.m. PIN entered

11:21 a.m. Adguard app tapped (protection is activated)

[maxikuzmin]

@dnaug I think the logs were uploaded incorrectly judging by the word "Uploading" :) Please attach the logs to the issue again or send us an email at devteam@adguard.com

[maxikuzmin]

@dnaug any news?

[dnaug]

I sent everything to devteam@adguard.com as requested.

[maxikuzmin]

@slythrn if you can also provide logs, please send logs to us at devteam@adguard.com

[maxikuzmin]

@dnaug I don't see your logs in the mail. Could you please resend the logs? Be sure to include the time the issue was reproduced and the issue number (5389). It would be better if you record logs with the new 4.6.2 update.

@slythrn were you able to record the logs?

[JazzJohannes]

I have the same issue actually but i am on motorola g pro stylus 2020 with android 12. It switches on but gets disabled immediately again.

[maxikuzmin]

@dnaug @slythrn did you manage to reproduce the problem? @JazzJohannes if you are also having this problem repeatedly, could you please send also the logs to our email devteam@adguard.com as mentioned in the instructions above?

[JazzJohannes]

@dnaug @slythrn did you manage to reproduce the problem? @JazzJohannes if you are also having this problem repeatedly, could you please send also the logs to our email devteam@adguard.com as mentioned in the instructions above?

I have now reported it as a bug within the app. And additionally the switch for conmecting to adguard vpn switches off right away as well btw. I have reported it for adguard vpn on top now as well

[maxikuzmin]

@JazzJohannes could you elaborate on the ticket number?

[maxikuzmin]

@dnaug @JazzJohannes @slythrn we need a system bug report to resolve the issue. Please get a system bug report as described in the instructions and send it to email devteam@adguard.com.

[maxikuzmin]

@dnaug @JazzJohannes @slythrn any news?

[maxikuzmin]

@dnaug @JazzJohannes @slythrn for the moment, I’m closing this issue. You can reopen the issue in the future if the problem persists