Adguard does not start automatically

[dnaug]

Please answer the following questions for yourself before submitting an issue

• [X] Filters were updated before reproducing an issue
• [X] I checked the knowledge base and found no answer
• [X] I checked to make sure that this issue has not already been filed

AdGuard version

4.5.17

Environment

• OS version: Android 14
• Device: Motorola g24

HTTPS filtering

• [X] yes, I do

Root access

• [ ] yes, I have it

Integration with AdGuard VPN

• [X] yes, I do

Routing mode

Local VPN

Ad Blocking

AdGuard Mobile Ads filter

Privacy

AdGuard Tracking Protection filter, AdGuard URL Tracking filter

Social

AdGuard Social Media filter

Annoyances

No response

Security

No response

Language-specific

AdGuard German filter

Other

No response

Which DNS server do you use?

Automatic DNS

DNS protocol

DNS-over-HTTPS

Custom DNS

No response

What Stealth Mode options do you have enabled?

Block trackers

Issue Details

Steps to reproduce: 1. 2. 3.

Expected Behavior

No response

Actual Behavior

I use Adguard on the Motorola g24. Everything works so far, but Adguard does not start automatically when I turn on the Motorola. The "Start Adguard when system starts" switch is activated (green). If I start Adguard manually after the system starts, I can still see Adguard turning itself on from red to green), then the protection is activated. Why is Adguard not starting automatically when the smartphone starts?

Screenshots

Screenshot 1

 file:///home/dn/Bilder/Bilder%202024/Screenshot_20240630-144413.png  

Additional Information

I use Adguard on the Motorola g24. Everything works so far, but Adguard does not start automatically when I turn on the Motorola. The "Start Adguard when system starts" switch is activated (green). If I start Adguard manually after the system starts, I can still see Adguard turning itself on from red to green), then the protection is activated. Why is Adguard not starting automatically when the smartphone starts?

[maxikuzmin]

@dnaug please clarify, did you allow "Background" in system settings as instructed?

[dnaug]

Yes, it is allowed!

[maxikuzmin]

@dnaug @slythrn unfortunately I don't have a Motorola device. Could you please record the HAR logs as instructed and send to devteam@adguard.com? Please be sure to include the time the problem recurred and the issue number 5389

[maxikuzmin]

@dnaug @slythrn

Could you please record debug logs?

• Enable debug logging:

Settings -> General -> Advanced -> Logging level -> Debug

• Reproduce steps, then remember the exact time when it happened

• Collect logs:

Settings -> General -> Advanced -> Export logs and system info

Sent this file to devteam@adguard.com: mention the 5389 number in the subject specify the exact time when the issue occurred

[maxikuzmin]

@slythrn thanks, we will look into your logs, it will take us some time

[maxikuzmin]

@slythrn the logs show that AdGuard started at 06:04:33 Could you please record new logs with time indication, because without timings it's hard to understand. Also clarify, when you start the device there is also no information in the system tray that AdGuard is running?