search

AdguardTeam / AdguardForMac

Open bug tracker for Mac version of AdGuard
https://adguard.com/
286 stars 15 forks source link

Subtitle Issues for Hulu #1383

Closed ag202421 closed 3 months ago

ag202421 commented 4 months ago

AdGuard version

2.13.0.1558

Browser version

Chrome 121.0.6167.184

OS version

macOS Sonoma 14.3.1

What filters do you have enabled?

AdGuard Base filter, AdGuard Tracking Protection filter, AdGuard Social Media filter, Others

What Stealth Mode options do you have enabled?

No response

Support ticket ID

No response

Issue Details

Steps to reproduce:

  1. Turn On AdGuard
  2. Turn on Hulu subtitles
  3. You can turn off adguard to see that the subtitles are in sync when Adguard is off Adguard

Expected Behavior

Synced subtitles

Actual Behavior

Subtitles are not matching dialogue

Screenshots

Screenshot 1:

Additional Information

No response

AlexandrPkhm commented 4 months ago

Hi @ag202421

We have not been able to reproduce this issue. Could you please let us know if this is only happening with a specific Hulu show, or if this issue affects every show on the service? Also, please let us know if you are using any network related software in addition to AdGuard.

To reproduce this issue, we might need the app logs and settings export. To get the app logs, please:

  1. Click AdGuard icon in the menu bar → Gear → Advanced → Logging → Logging level → Debug;
  2. Reproduce the issue and remember the exact time it happened;
  3. Menu → Advanced → Logging → Export Logs and System Info…;
  4. Send the archive to apple@adguard.com and mention this issue number in the subject.

Also, please open AdGuard → Gear → Advanced → Export settings and send the exported file along with the logs.

AlexandrPkhm commented 3 months ago

@ag202421

Could you please check and let us know if the problem still persists with the latest nightly release? This version can be downloaded via the following link.

ag202421 commented 3 months ago

Hello, I installed it but the issue is still there. There is still a delay between the audio and subtitles. Could it maybe be an issue with how Hulu subtitles work? I wish I could provide a video of the issue but sadly Hulu doesn’t allow that.

On Mar 11, 2024, at 6:26 AM, Alexandr @.***> wrote:

@ag202421 https://github.com/ag202421 Could you please check and let us know if the problem still persists with the latest nightly release? This version can be downloaded via the following link https://agrd.io/mac_nightly.

— Reply to this email directly, view it on GitHub https://github.com/AdguardTeam/AdguardForMac/issues/1383#issuecomment-1988084466, or unsubscribe https://github.com/notifications/unsubscribe-auth/AX2M7GR6AIE6UNW75IZJDZ3YXWBHFAVCNFSM6AAAAABDLL5MLSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSOBYGA4DINBWGY. You are receiving this because you were mentioned.

AlexandrPkhm commented 3 months ago

@ag202421

Could you please let us know if the issue still persists when you disable either HTTPS filtering or DNS protection? Please also send us a screenshot of the Filtering log so that we can see which rules were applied during the timeframe when the issue was reproduced.

ag202421 commented 3 months ago

I disabled both DNS and HTTPS filtering. It worked after disabling HTTPS filtering but there were ads. Here is my filter log. 

On Mar 13, 2024, at 12:35 PM, Alexandr @.***> wrote:

@ag202421 https://github.com/ag202421 Could you please let us know if the issue still persists when you disable either HTTPS filtering or DNS protection? Please also send us a screenshot of the Filtering log so that we can see which rules were applied during the timeframe when the issue was reproduced.

— Reply to this email directly, view it on GitHub https://github.com/AdguardTeam/AdguardForMac/issues/1383#issuecomment-1994910026, or unsubscribe https://github.com/notifications/unsubscribe-auth/AX2M7GVLKTEHX5RALO5IQSLYYB54DAVCNFSM6AAAAABDLL5MLSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSOJUHEYTAMBSGY. You are receiving this because you were mentioned.

AlexandrPkhm commented 3 months ago

@ag202421

Unfortunately, we are unable to view the filter log. Could you please resend this file to apple@adguard.com? Don't forget to include this issue number in the subject line.

AlexandrPkhm commented 3 months ago

@ag202421

Thank you for the filtering log you provided. We were able to reproduce the problem, and it seems to be related to the way Hulu's subtitles work with any type of filtering. Their captions have hardcoded time intervals specifically for the ads, and we are unable to get around that.