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AdguardTeam / AdguardForMac

Open bug tracker for Mac version of AdGuard
https://adguard.com/
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Textexpander should sync when Adguard is enabled (macOS 11) #798

Closed whkoh closed 3 years ago

whkoh commented 3 years ago

Steps to reproduce

  1. Check that Agduard is enabled.
  2. Check that TextExpander app is signed in.
  3. Attempt to sync TextExpander snippets.

Expected behavior

Textexpander should be able to sync even when Adguard is enabled.

Actual behavior

See first screenshot.

  1. TextExpander fails to sync.

Tested against by Adguard disabled. See second screenshot.

  1. Disable Adguard.
  2. Quit TextExpander.
  3. Re-open TextExpander.
  4. Attempt to sync TextExpander snippets.
  5. TextExpander sync is successful.
Screenshot: ![Adguard issue](https://user-images.githubusercontent.com/222353/101270232-1a4ea480-37b2-11eb-80ec-b5845022e02f.png)

Customer ID

1763131

Your environment

whkoh commented 3 years ago

I do not use Little Snitch, Trend Micro or other 3rd party filtering applications.

macOS firewall is on, but disabling it has no effect on behavior of TextExpander syncing.

Chinaski1 commented 3 years ago

Hello there!

To troubleshoot this issue, we need to get the app logs.

Here's what we need you to do:

  1. Menu -> Gear -> Advanced -> Logging level -> Debug;
  2. Reproduce the issue (and remember the exact time when it happened);
  3. Menu -> Advanced -> Export Logs and System Info...;
  4. Send the archive to apple@adguard.com and mention this issue number in the subject.
whkoh commented 3 years ago

Thanks, I sent the logs to apple@adguard.com

Chinaski1 commented 3 years ago

@whkoh

We received your logs, tnx for the info provided!

Chinaski1 commented 3 years ago

Could you clarify if Textexpander is on the filtered list AdGuard -> Settings -> Network?

whkoh commented 3 years ago

Hi, it's on the filtered list as I added it manually so as to uncheck it.

[image: image.png]

On Mon, Dec 21, 2020 at 9:53 PM Konstantin notifications@github.com wrote:

Could you clarify if Textexpander is on the filtered list https://uploads.adguard.com/Chinaskifrzn9.png AdGuard -> Settings -> Network?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/AdguardTeam/AdguardForMac/issues/798#issuecomment-748984892, or unsubscribe https://github.com/notifications/unsubscribe-auth/AABWJEMKXY3YK56NBZRWIO3SV5HPPANCNFSM4UO727WQ .

Chinaski1 commented 3 years ago

@whkoh

Hello there!

Just recently, Apple released the Big Sur 11.2 Beta 2 update. Can you please check if the issue still persists on the new OS version?

In order to download the current beta version, you need to join the Apple Beta Software Program: https://beta.apple.com/

whkoh commented 3 years ago

Sorry, I can't run betas on this device.

On Thu, Jan 14, 2021 at 7:22 PM Konstantin notifications@github.com wrote:

@whkoh https://github.com/whkoh

Hello there! Just recently, Apple released the Big Sur 11.2 Beta 2 update. Can you please check if the issue still persists on the new OS version?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/AdguardTeam/AdguardForMac/issues/798#issuecomment-760134811, or unsubscribe https://github.com/notifications/unsubscribe-auth/AABWJEIUXUNJUNHFGANUUU3SZ3HZDANCNFSM4UO727WQ .

Chinaski1 commented 3 years ago

@whkoh Hello! Version 11.2 was released today, could you check if the issue persists after the update?

TravelByRocket commented 3 years ago

I've been having the issues described above but today (after 11.2 install) it looks like it's working!

whkoh commented 3 years ago

Verified fixed after upgrading to macOS version 11.2. Closing. Thanks so much for the assistance!