Kernel panic on mac os big sur

AdguardTeam / AdguardForMac

Open bug tracker for Mac version of AdGuard

https://adguard.com/

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Kernel panic on mac os big sur #985

Closed darinav closed 2 years ago

darinav commented 2 years ago

Steps to reproduce

Install AdGuard
Wait
???
Kernel panic

Expected behavior

My mac should not shut down

Actual behavior

It shuts down

Log:

[panic.txt](https://github.com/AdguardTeam/AdguardForMac/files/7519229/panic.txt)

Customer ID

Only got a ticket number in the mail: 552458

Your environment

Environment name and version: (e.g. Chrome 59):

Chrome Version 95.0.4638.69 (Official Build)

Any specific potentially conflicting software installed: (e.g. antiviruses, firewalls, traffic counters, cleaners)

Carbon black cloud Umbrella roaming client

Chinaski1 commented 2 years ago

Hello @darinav

I would like to clarify some information:

Kernel Panic occur immediately after starting the application, or after some time?
Do you use a third-party VPN service or DNS-proxy profile?

darinav commented 2 years ago

@Chinaski1 Not immediately, from what I noticed, it happens when I'm doing something in Chrome Yes, I'm using openVPN, bur no DNS or proxy profiles

Chinaski1 commented 2 years ago

Hello @darinav

Sorry for the late reply. Judging by the logs you have dnscrypt-proxy somewhere in the system. Try to find out what application is using it and disable it.

Alternatively, you can try using AdGuard in PAC mode. Open AdGuard settngs -> Network tab -> Select Mode -> Automatic proxy

darinav commented 2 years ago

Unfortunately, I can't disable it, as it's a company policy. I will give auto mode a try, and will let you know. Having download issues with adguard lately ;(

Chinaski1 commented 2 years ago

@darinav

Any news?

darinav commented 2 years ago

@Chinaski1 no, I'm afraid IT blocked adGuard installer download, after my mac crashed several times, so I can't test it. But probably you could try reproducing the issue with some dnscrypt-proxy app, if you even want to. I think this ticket can be closed for now, I'll let you know about any updates =) Thanks!