AdGuard does not filter advertising requests during sleeping mode

Alex-302 commented 2 years ago

@jimmysofat6864 commented on Sun Nov 21 2021

Prerequisites

[X] This site DOES NOT contains sexually explicit material, otherwise use NSFW-specific form;
[X] Filters were updated before reproducing an issue;
[X] AdGuard product version is up-to-date;
[X] Browser version is up-to-date;
[X] If the site or app is broken, disabling AdGuard protection resolves an issue.

What product do you use?

AdGuard for Mac

AdGuard version

2.5.1.928

What type of problem have you encountered?

Missed ads or ad leftovers

Which browser(s) do you use?

the problem is with app, not a site

Which device do you use?

Desktop

Where is the problem encountered?

www.spotify.com

What filters do you have enabled?

AdGuard Base filter, AdGuard Mobile Ads filter, EasyList, EasyPrivacy, Fanboy's Annoyances, Fanboy's Social Blocking List, Web Annoyances Ultralist, Peter Lowe's Blocklist, Adblock Warning Removal List, Online Malicious URL Blocklist, Spam404, Fanboy's Enhanced Tracking List, I don't care about cookies, NoCoin Filter List, Polish Anti-Annoying Special Supplement, Dandelion Sprout's Nordic Filters, Dandelion Sprout's Annoyances List, Legitimate URL Shortener

What Stealth Mode options do you have enabled?

No response

Add your comment and screenshots

Advertisements get through when MacBook is in sleep. On High Sierra 10.13. To reproduce this issue, open spotify then leave mac in sleep for some time. When waking from sleep, the ads leak through and ads remain until spotify is quit then open again.

Screen Shot 2021-11-04 at 5 22 42 PM Screen Shot 2021-11-04 at 5 23 00 PM Screen Shot 2021-11-04 at 5 25 11 PM

Privacy

[X] I agree to follow this condition

Chinaski1 commented 2 years ago

@jimmysofat6864

Hello there! For first I suggest you update to the latest release (2.6.1) and check if the issue still persists?

To update the application open AdGuad settings -> Gear -> Check for update Or download the installer direct from the AdGuard website.

Chinaski1 commented 2 years ago

To troubleshoot this issue, we need to get the app logs.

Here's what we need you to do:

Click AdGuard icon in the menu bar --> Gear --> Advanced --> Logging level --> Debug;
Reproduce the issue and remember the exact time it happened;
Menu --> Advanced --> Export Logs and System Info...;
Send the archive to apple@adguard.com and mention this issue number in the subject.

jimmysofat6864 commented 2 years ago

@Chinaski1 I reproduced issue and sent the logs your way.

Chinaski1 commented 2 years ago

@jimmysofat6864

Log archives was recived. Thank you for the information you provided.

AdguardTeam / AdguardForMac