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AdGuard for Windows open bug tracker
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Adguard and F-Secure VPN Compatibility issue #4994

Closed IJD910 closed 1 week ago

IJD910 commented 10 months ago

AdGuard version

7.16.0

Browser version

Chrome and Edge

OS version

Windows 10

What filters do you have enabled?

AdGuard Base filter, AdGuard Mobile Ads filter, AdGuard Tracking Protection filter, AdGuard URL Tracking filter, AdGuard Social Media filter, AdGuard Annoyances filter, AdGuard DNS filter, EasyList, EasyPrivacy, AdBlockID, Fanboy's Annoyances, Fanboy's Social Blocking List, Peter Lowe's Blocklist, Adblock Warning Removal List, Online Malicious URL Blocklist, Fanboy's Enhanced Tracking List

What Stealth Mode options do you have enabled?

Hide your search queries, Send Do-Not-Track signals, Strip URLs of tracking parameters, Self-destruction of third-party cookies, Disable cache for third-party requests, Block the third-party Authorization header, Disable WebRTC, Block Push API, Block Location API, Block Flash, Disable Windows Telemetry, Turn off Advertising ID, Disable Microsoft Defender automatic samples submission, Disable WAP Push Message Routing Service, Hide your Referrer from third-parties, Hide your IP address, Remove X-client-Data header from HTTP request, Protect from DPI

Support ticket ID

857020

Issue Details

Steps to reproduce first issue:

  1. Activate adguard with adguard dns protection on.
  2. Connect to any servers on F-Secure VPN.

Steps to reproduce Second issue:

  1. Activate adguard with dns disabled because of the first issue.
  2. enable stealth mode and all other security/privacy settings in adguard.
  3. Connect to any servers on F-Secure VPN.
  4. Try visiting any website you should get longer loading time or site can't be reached error.

Actual Behavior

Issue one: i activated adguard and with all settings including dns protection and then i launched F-Secure Freedome VPN and tried to connect to a server, vpn was unable to connect. this issue was fixed by disabling adguard dns protection.

Issue two: i activated adguard and without dns protection (every other setting was on) and the i launched F-Secure VPN and connected to a server without any issues but when i tried to visit a website i noticed a huge slow down on page loading and received site can't be reached error. this issue was fixed by disabling stealth mode setting in adguard.

Expected Behavior

Issue one: the vpn should have connected to its server without forcing me to turn off adguard dns protection.

issue two: the website should have been accessible without to disabling adguard stealth mode setting.

Screenshots

No response

Additional Information

No response

Cursone commented 10 months ago

У меня если включен AdGuard 7.16, то F-Secure Freedome VPN 2.69.35.0 не может подключиться к серверам, но если отключить AdGuard 7.16, то F-Secure Freedome VPN 2.69.35.0 без проблем подключается. PS: Если использовать AdGuard 7.16 и Avira Phantom VPN Pro 2.43.1.16819 одновременно, то проблем никаких нет.

KolbasovAnton commented 10 months ago

@IJD910 Greetings! Try any of this actions:

  1. Reset your settings to default (Settings -> General settings).
  2. Turn off any antivirus apps running on your PC.
  3. Un-check "Filter localhost" (Settings -> General settings -> Advanced settings).
  4. If it doesn't help, try our latest nightly version.
IJD910 commented 9 months ago

@KolbasovAnton Followed your instructions but still have the same issue. also did a bit of testing using my own extensive troubleshooting method but without much of success.

Here is what i tried so far.

  1. Downloaded latest windows 10 iso and installed it on a backup drive.
  2. Installed latest version of adguard and f-secure vpn.
  3. Launched adguard and activated the same setup i used when i sent the bug report.
  4. Launched f-secure vpn and tried to connect to Singapore server without any success.
  5. Disabled adguard dns protection and f-secure worked fine.
  6. Visited duckduckgo.com and the site was loaded without any issues.

Connected main drive and repeated step 2 to 5 with same results but when i revisited duckduckgo.com, i received the same old 'Site can't be reached error' and it was fixed by disabling stealth mode in adguard.

IJD910 commented 9 months ago

@Cursone Avira Phantom VPN worked for me as well but problem is that i have a 2 year subscription active on f-secure vpn, so i can't exactly switch to another vpn service at least for next 2 years and honestly if i had a choice i would have most likely switched to either Avira Phantom or adguard vpn or some other vpn service provider.

Cursone commented 9 months ago

@KolbasovAnton

Если отключить ДНС защиту, то все в порядке. Но если она включена, то есть проблема.

Или Вас эта проблема не интересует? Судя по дате последнего сообщения в данной теме.

Alex-302 commented 9 months ago

@Cursone Проверьте, пожалуйста, в вкл. фильтрацией DNS, но выберите нефильтрующий сервер AdGuard и выключите фильтр(s) DNS. Если проблема не возникнет - включите фильтр DNS и проверьте снова. Если проблема снова возникнет - откройте журнал фильтрации, повторите проблему и экспортируйте его. И прикрепите как ZIP архив сюда.

Cursone commented 9 months ago

@Alex-302

Если у Вас есть желание, то могу предоставить Вам аккаунт для проверки совместной работы AdGuard 7.16, и F-Secure Freedome VPN 2.69.35.0

Cursone commented 9 months ago

Добрый день. Раз Вам данная проблема не интересна, то можете закрывать данную тему из за ее не нужности.

Alex-302 commented 9 months ago

@Cursone Вы проверяли то, что я предложил выше?

Cursone commented 9 months ago

@Alex-302

Проверял ( толку от этого нет ) и логи не раз отправля, но в ответ тишина. Я предложил Вам проверить это на своей стороне, но Вы проигнорировали.

Alex-302 commented 9 months ago

@KolbasovAnton

IJD910 commented 9 months ago

Update: the issue is still not fixed and there is no explanation on why this might be happening, tbh i expected better support from adguard team.....

Cursone commented 9 months ago

@KolbasovAnton

У Вас видимо считается нормой такое отношение к пользователям, потом не удивляйтесь когда к Вам будут относиться без уважения.

KolbasovAnton commented 9 months ago

@IJD910 Greetings, sorry for inconvenience, today we'll try to found out, whats the problem.

@Cursone Добрый день, извините за задержку, сегодня будем разбираться. Баг всё ещё воспроизводится?

Cursone commented 9 months ago

@KolbasovAnton

Баг всё ещё воспроизводится?

На Windows 8.1 и на Windows 10 данный баг воспроизводится.

Cursone commented 9 months ago

@KolbasovAnton

F-Secure Freedome VPN 2.69.35.0 нормально работает с версией AdGuard 7.14. Начиная с версии AdGuard 7.15 больше не дружит с F-Secure Freedome VPN 2.69.35.0

KolbasovAnton commented 9 months ago

Спасибо за информацию, смотрим.

IJD910 commented 8 months ago

Three month since the issue was first reported and its still NOT FIXED?!? Honestly i can't say I'm not disappointed, also i am giving up on expecting this issue to be fixed anytime soon or ever so feel free to close this issue in whatever way you want to, there won't be any further reply from me...

adbuker commented 8 months ago

@IJD910 , @Cursone , sorry for the hude delay. We just repro the issue no.1 on our side with the latest nighly (tbh we've hoped our last changes could be the clue), and will fix the issue in the nearest release

northis commented 5 months ago

@IJD910 @Cursone We are updating the filtering drivers in our app, could you please check out this build? This may fix the compatibility problem. Please, before the update export your settings to be able to roll back to your current version in case of some issues.