Issues when loading huya.com

[wolaikk]

Prerequisites

• [X] This site DOES NOT contain sexually explicit material, otherwise use NSFW-specific form;
• [X] Filters were updated before reproducing an issue;
• [X] AdGuard product version is up-to-date;
• [X] Browser version is up-to-date;
• [X] If the site or app is broken, disabling AdGuard protection resolves an issue.

What product do you use?

AdGuard for Windows

AdGuard version

7.18.1

What type of problem have you encountered?

Website or app doesn't work properly

Which browser(s) do you use?

Microsoft Edge

Which device do you use?

Desktop

Where is the problem encountered?

https://www.huya.com/chuhe

Ad Blocking

AdGuard Base filter

Privacy

No response

Social Widgets

No response

Annoyances

AdGuard Annoyances filter

Security

No response

Other

No response

DNS filters

No response

Language-specific

AdGuard Chinese filter

What Stealth Mode options do you have enabled?

No response

Add your comment and screenshots

adguard windows Abnormal working ,BrowserExtension working same rules,please check

Privacy

• [X] I agree to follow this condition

[wolaikk]

?

[AlexandrPkhm]

@wolaikk Hi,

Could you please let us know if you have Tracking protection enabled, and what features of Tracking protection you are using?

[wolaikk]

@wolaikk Hi,

Could you please let us know if you have Tracking protection enabled, and what features of Tracking protection you are using?

[AlexandrPkhm]

@wolaikk Unfortunately, we are unable to reproduce the issue. To diagnose and troubleshoot it, we need to get the app logs.

Here's what we need you to do:

1. Collect the debug log as it's explained here.
2. Remember the exact time when the issue was reproduced. We will need it to find the corresponding records in the log file.
3. Send the archive to devteam@adguard.com and mention this issue number in the subject.

[wolaikk]

@wolaikk Unfortunately, we are unable to reproduce the issue. To diagnose and troubleshoot it, we need to get the app logs.

Here's what we need you to do:

1. Collect the debug log as it's explained here.
2. Remember the exact time when the issue was reproduced. We will need it to find the corresponding records in the log file.
3. Send the archive to and mention this issue number in the subject.devteam@adguard.com

please check，has been sent

[rakantoh]

I had similar issue, adguard for win v7.18.1, with adguard enabled, the internet browsing sometimes turn very slow, in any site, only disabling adguard from context menu in task bar, resolves the issue. please fix soon, adguard is for me and for long the best adblocker

[vankos]

@wolaikk, hi! Could you please:

1. Open the filtering log.
2. Reproduce the issue.
3. Export the filtering log.
4. Send the file to devteam@adguard.com.

[vankos]

@wolaikk, since we cannot reproduce the problem on our side, we can't resolve it without your help. Therefore, I am closing the issue for now. If the problem occurs again, please feel free to reopen the issue or create a new one.