I cant activate my license in adguard app

[goddiabl0]

Please answer the following questions for yourself before submitting an issue

• [X] Filters were updated before reproducing an issue
• [X] I checked the knowledge base and found no answer
• [X] I checked to make sure that this issue has not already been filed

AdGuard version

7.18.1

Browser version

Edge

OS version

Windows 11 24H2

Traffic filtering

• [X] yes, I do

Ad Blocking

EasyList

Privacy

No response

Social

No response

Annoyances

No response

Security

No response

Other

No response

Language-specific

No response

Which DNS server do you use?

DNS protection disabled

DNS protocol

None

Custom DNS

No response

What Stealth Mode options do you have enabled?

No response

Support ticket ID

No response

Issue Details

Steps to reproduce:

1. I click on the active license button and then license key
2. It just keeps spinning and comback
3. Nothing happen no matter i tried how many times

Expected Behavior

No response

Actual Behavior

Also i cant log in my adguard account and also check for update. it just said that the password is incorrect eventhough i put correct password and the update just keep saying my pc is no connect to internet even though i can update the filter

Screenshots

Screenshot 1

Additional Information

No response

[goddiabl0]

Video was removed due to privacy reasons here is the video

[AlexandrPkhm]

Hi @goddiabl0,

Could you please let us know if you are using any antivirus or network-filtering software on your device?

[AlexandrPkhm]

@goddiabl0 Please let us know if there are any news on the issue.