Open jimmysofat6864 opened 5 months ago
@jimmysofat6864 Thank you for reporting!
We would like to take a look at the logs from your device. Please follow the steps below to help us investigate this issue.
@jimmysofat6864 Thank you for reporting!
We would like to take a look at the logs from your device. Please follow the steps below to help us investigate this issue.
- Open Settings --> General --> Turn Advanced mode on --> Advanced settings --> Turn Debug logs switch on;
- Reproduce the issue and remember the exact time when it happened;
- Open the settings --> Support --> Export logs;
- System popup will be opened --> Choose "Mail" app;
- Enter apple@adguard.com as a recipient;
- Mention this issue number in the subject and add the time the issue was reproduced at.
Logs sent suggestion to reinstall AdGuard didn't work at all.
@jimmysofat6864 Thank you, we have examined your logs and found the root cause. This issue will be fixed in the feature versions.
As a temporary solution, please reboot your device and try updating the filters again.
@jimmysofat6864 Could you please disable all filters except for filters provided by AdGuard and try to check for updates again?
Can I mail my logs? The odd thing is that my ipad doesn't get the filter update error message. Only my iphone.
Just in case, logs in ZD#912225
Prerequisites
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Issue Details
Expected Behavior
Filters update normally and tell me how many were updated.
Actual Behavior
Constantly getting filter update error. I even tried resetting the app and I still get filter update error with the stock filters.
Screenshots
Screenshot:
Additional Information
I even reset the app and use the stock filter config but I still get filter update error.