YouTube video opens to black screen

[ghost]

Prerequisites

Please answer the following questions for yourself before submitting an issue. YOU MAY DELETE THE PREREQUISITES SECTION.

• [x] I am running the latest version
• [x] I checked the documentation and found no answer
• [x] I checked to make sure that this issue has not already been filed

Issue Details

• AdGuard version:
  • 4.5.2
• Device model and storage size:
  • iPhone 13 Pro 128gb
• Operating system and version:
  • iOS 17.3
• Browser or App:
  • Safari

Expected Behavior

YouTube video loads ### Actual Behavior YouTube video shows a black screen ### Screenshots

Screenshot:

https://github.com/AdguardTeam/AdguardForiOS/assets/149243371/37bedc93-bb88-46ec-a32d-788232b203cd

Additional Information

[maxikuzmin]

@kyjhoz-mikfip-goXci0 could you please clarify if you turn off AdGuard protection - does the problem recur? Do you have third-party filters in AdGuard?

To troubleshoot this issue, we need to get the app logs.

Here's what we need you to do:

• Open Settings --> General --> Turn Advanced mode on --> Advanced settings --> Turn Debug logs switch on;
• Reproduce the issue and remember the exact time when it happened;
• Disable "DNS Privacy";
• Open the settings --> Support --> Export logs;
• System popup will be opened --> Choose "Mail" app
• Enter apple@adguard.com as a recipient;
• Mention this issue number in the subject and add the time the issue was reproduced at

[maxikuzmin]

@kyjhoz-mikfip-goXci0 any news?

[ghost]

Apologies, I didn't get the first notification. Issue resolved by restarting the Safari protection.