Filter update stalls and never finishes

jimmysofat6864 commented 4 months ago

Please answer the following questions for yourself before submitting an issue

[X] Filters were updated before reproducing an issue
[X] I checked the knowledge base and found no answer
[X] I checked to make sure that this issue has not already been filed

AdGuard version

4.5.2

Environment

OS:iOS 15.5
Device:iPad 5th Generation

Ad Blocking

AdGuard Base filter, AdGuard Mobile Ads filter

Privacy

AdGuard Tracking Protection filter, EasyPrivacy

Social

No response

Annoyances

AdGuard Annoyances filter, AdGuard Cookie Notices filter, AdGuard Popups filter, AdGuard Mobile App Banners filter, AdGuard Other Annoyances filter, Adblock Warning Removal List, Fanboy's Annoyances, I don't care about cookies, EasyList Cookie List

Security

NoCoin Filter List

Other

No response

Language-specific

No response

Advanced protection for Safari

[X] yes, I do

Which DNS server do you use?

DNS protection disabled

DNS protocol

DNS protection disabled

Custom DNS

No response

DNS filtering

[ ] yes, I do

Custom DNS filter

No response

DNS implementation

DNS protection disabled

Tunnel mode

DNS protection disabled

Low-level settings

Bootstrap server: Fallback server: Blocking mode, etc:

Issue Details

Steps to reproduce: 1.Reset AdGuard to factory settings. 2.Enable filters I have selected 3.AdGuard will stall and not update and keep saying updating without doing anything.

Expected Behavior

Filters should update.

Actual Behavior

Filters don't update.

Screenshots

Screenshot 1

Additional Information

No response

jimmysofat6864 commented 4 months ago

email already sent to apple@adguard.com with a debug file attached.

ESurina commented 4 months ago

Could you please reboot your device and tell me if the problem reoccurs?

jimmysofat6864 commented 4 months ago

Could you please reboot your device and tell me if the problem reoccurs?

I was told to uninstall and reinstall the app and I also rebooted my device. Now the filter update takes about 8 minutes. Is that normal? It updates much faster in Safari on Macos and on the desktop extension.

ESurina commented 4 months ago

Yes, it's okay. This problem is not related to the duration of the update, but to the status display. We are already working on fixing this!

AdguardTeam / AdguardForiOS