AdGuard extension gone after installing pro

[dyharlan]

Please answer the following questions for yourself before submitting an issue

• [X] Filters were updated before reproducing an issue
• [X] I checked the knowledge base and found no answer
• [X] I checked to make sure that this issue has not already been filed

AdGuard version

4.5.2

Environment

• OS: 16.61
• Device: iPhone Xr

Ad Blocking

No response

Privacy

No response

Social

No response

Annoyances

No response

Security

No response

Other

No response

Language-specific

No response

Advanced protection for Safari

• [X] yes, I do

Which DNS server do you use?

DNS protection disabled

DNS protocol

DNS protection disabled

Custom DNS

No response

DNS filtering

• [ ] yes, I do

Custom DNS filter

No response

DNS implementation

DNS protection disabled

Tunnel mode

DNS protection disabled

Low-level settings

Bootstrap server: Fallback server: Blocking mode, etc:

Issue Details

Steps to reproduce:

1. Install AdGuard Pro
2. “AdGuard Pro is no longer available” appears on safari

Expected Behavior

Extension should appear in the list of safari extensions

Actual Behavior

Installing adguard pro doesn’t make the safari extension appear

Screenshots

Screenshot of the extensions list


Additional Information

Installing adguard non pro exposes the extension just fine

[maxikuzmin]

@dyharlan I tried to reproduce, but I don't get the error. Could you please send a screenshot of the error? Also please see the system log after repeating the error, maybe there is an error from the extension. Go to Settings -> Privacy & Security -> Analytics & Improvements -> Analytics data Check if there is something with the name ProSafariWebExtension

[dyharlan]

@dyharlan I tried to reproduce, but I don't get the error. Could you please send a screenshot of the error? Also please see the system log after repeating the error, maybe there is an error from the extension. Go to Settings -> Privacy & Security -> Analytics & Improvements -> Analytics data Check if there is something with the name ProSafariWebExtension

I don’t see any analytic data with that name, and I forgot to mention, the message only appeared once.

[dyharlan]

From what I understand, it automatically thinks that i’ve uninstalled the extension which is why it’s not showing?

[maxikuzmin]

@dyharlan it's hard to say, maybe somehow an old update was applied and safari detected it as an unworkable extension. Anyway it would be nice to have a system log to see what's wrong, because the error was in safari Then I will close this issue for now, but if the problem recurs in the future, please check Analytics data immediately and reopen the issue