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AdguardTeam / AdguardForiOS

The most advanced ad blocker for iOS
https://adguard.com/
GNU General Public License v3.0
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Add attachments to the Leave Feedback feature #2322

Open ghost opened 2 months ago

ghost commented 2 months ago

Issue Details

When using the “Leave Feedback” feature it’s hard to explain some issues without the use of a video or image.

Proposed solution

Please allow the attaching of files to aid the support process.

Alternative solution

No response

PavelParkhomenko commented 2 months ago

Hello!

Thank you for your suggestion. Although there isn't currently a built-in option to attach files when contacting support through the app, there are a few workarounds available. One option is to upload a screenshot to a cloud service and provide us with the link. Alternatively, you can reply to our automated response, which includes a ticket number, and attach the file there.

Rest assured, we'll keep your request open and explore the feasibility of implementing this feature, while also gauging the level of support for it among our users.