AdguardTeam / AdguardForiOS

The most advanced ad blocker for iOS
https://adguard.com/
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My life time premium gone after I reset all settings #2333

Closed GodgamingonYT closed 1 month ago

GodgamingonYT commented 1 month ago

Please answer the following questions for yourself before submitting an issue

AdGuard version

4.5.3 (1013)

Environment

Ad Blocking

AdGuard Base filter, AdGuard Mobile Ads filter, EasyList

Privacy

AdGuard Tracking Protection filter, EasyPrivacy, Peter Lowe's Blocklist

Social

AdGuard Social Media filter, Fanboy's Social Blocking List

Annoyances

AdGuard Annoyances filter, AdGuard Cookie Notices filter, AdGuard Popups filter, AdGuard Mobile App Banners filter, AdGuard Other Annoyances filter, AdGuard Widgets filter, Adblock Warning Removal List, Fanboy's Annoyances, EasyList Cookie List, Dandelion Sprout's Annoyances List

Security

No response

Other

Filter unblocking search ads and self-promotion, AdGuard DNS filter

Language-specific

AdGuard Chinese filter, AdGuard Japanese filter, CJX's Annoyances List, EasyList China, xinggsf

Advanced protection for Safari

Which DNS server do you use?

DNS protection disabled

DNS protocol

DNS protection disabled

Custom DNS

No response

DNS filtering

Custom DNS filter

No response

DNS implementation

DNS protection disabled

Tunnel mode

DNS protection disabled

Low-level settings

Bootstrap server: Fallback server: Blocking mode, etc:

Issue Details

Steps to reproduce:

  1. First I got a problem as my last report bug
  2. I reset all setting and try to fix it
  3. My life time premium gone (beta)

Expected Behavior

My premium is still here

Actual Behavior

My premium gone and I can’t buy life time (I says you bought this before, do you want to get it for free?) then nothing happens

Screenshots

Screenshot 1

Additional Information

No response

PavelParkhomenko commented 1 month ago

Hello! For further assistance, please reach out to our support team at support@adguard.com. Kindly provide them with the following details to facilitate a prompt and effective resolution:

Thank you!