Hello! For further assistance, please reach out to our support team at support@adguard.com. Kindly provide them with the following details to facilitate a prompt and effective resolution:
Where you purchased your license
The email address used for the purchase
Your license key, receipt, or order confirmation email.
Please answer the following questions for yourself before submitting an issue
AdGuard version
4.5.3 (1013)
Environment
Ad Blocking
AdGuard Base filter, AdGuard Mobile Ads filter, EasyList
Privacy
AdGuard Tracking Protection filter, EasyPrivacy, Peter Lowe's Blocklist
Social
AdGuard Social Media filter, Fanboy's Social Blocking List
Annoyances
AdGuard Annoyances filter, AdGuard Cookie Notices filter, AdGuard Popups filter, AdGuard Mobile App Banners filter, AdGuard Other Annoyances filter, AdGuard Widgets filter, Adblock Warning Removal List, Fanboy's Annoyances, EasyList Cookie List, Dandelion Sprout's Annoyances List
Security
No response
Other
Filter unblocking search ads and self-promotion, AdGuard DNS filter
Language-specific
AdGuard Chinese filter, AdGuard Japanese filter, CJX's Annoyances List, EasyList China, xinggsf
Advanced protection for Safari
Which DNS server do you use?
DNS protection disabled
DNS protocol
DNS protection disabled
Custom DNS
No response
DNS filtering
Custom DNS filter
No response
DNS implementation
DNS protection disabled
Tunnel mode
DNS protection disabled
Low-level settings
Bootstrap server: Fallback server: Blocking mode, etc:
Issue Details
Steps to reproduce:
Expected Behavior
My premium is still here
Actual Behavior
My premium gone and I can’t buy life time (I says you bought this before, do you want to get it for free?) then nothing happens
Screenshots
Screenshot 1
Additional Information
No response