Fix 'google-analytics' — broken live chats

[Alex-302]

@adguard-bot commented on Thu Jul 28 2022

Issue URL (Incorrect Blocking)

https://nordvpn.com/contact-us/

Comment

Username: @RealJohnBaker

When i click the "Live Chat" button nothing happens. (only with Adguard extension enabled)

I found that blocking googletagmanager.com can also cause this issue.

Screenshots

Screenshot 1


Screenshot 2


System configuration

Information	value
AdGuard product:	AdGuard Browser extension v4.0.204
Browser:	Firefox
Stealth mode:	disabled
Filters:	Ad Blocking: AdGuard Base Privacy: AdGuard Tracking Protection Social Widgets: AdGuard Social Media Annoyances: AdGuard Cookie Notices, AdGuard Popups, AdGuard Other Annoyances Language-specific: AdGuard Russian

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@ReaLJohnBaker commented on Fri Jul 29 2022

https://www.expressvpn.com/ Same problem happening on expressvpn website too when I click "Need help? Chat with us!" Potentially thousands of sites affected?

[Alex-302]

Chat is not working, when ||google-analytics.com/analytics.js$script,redirect=google-analytics,domain=~olx.*|~banki.ru|~bigc.co.th applied It works, when GA script is blocked as usual.

Before checking, this rule must be disabled or badfiltered @@||google-analytics.com/analytics.js$script,redirect=google-analytics,domain=nordvpn.com,important

[Alex-302]

Same here(and probably gtm.js) https://www.expressvpn.com/ Fixed by

@@||googletagmanager.com/gtm.js$domain=expressvpn.com
@@||google-analytics.com/analytics.js$script,redirect=google-analytics,domain=expressvpn.com